Waku Waku Ramen Waltham

My partner and I visited this ramen restaurant today and had a very disappointing experience. When one of our meals could not be eaten due to an issue with the dish, we politely asked for it to be removed from the bill. Staff immediately refused and showed little willingness to understand or accommodate the situation, including my partner’s legitimate dietary needs. The interaction escalated after we asked to speak with a manager. Despite never having been to this restaurant before, the manager accused us of “doing this all the time,” which was both inaccurate and inappropriate. We were also spoken about in another language during the exchange, which felt highly unprofessional and contributed to a sense of disrespect and microaggression. Most concerning, the manager stated that if the i

Came here for lunch with my friends, Lauren was a gem! Excellent service and the food was delicious. Definitely recommend trying the Demon Pop Ramen. Will come back soon. Thank you for a good time!

I generally enjoy eating here but I wasn't expecting a golf-ball sized clump of noodles at the bottom of my bowl this time around. They were extremely clumped probably during to overcooking or not rinsing off excess starch before serving which makes me think that the cooked noodles were sitting out on the counter for a while. The soup was also not hot at all upon serving, just mildly warm. Other than that, the new menu design (made to look like a magazine) was quite cute and the service was also attentive.

Wicked good! Ordered the Miso Classic which was excellent...especially on this cold and rainy day! Comfort food! Highly recommend the Ramen, lots of options! They have delicious appetizers as well!

My sister and I brought our parents hereto have their first ever ramen — it was perfect!! Lots of delicious choices with a menu that had clear pictures of what to expect, which was perfect and helpful for my parents. The staff was kind and helpful, and the food was delicious!!! My parents loved it - success. ✨