Wendy's
Burnsville, MN · Fast food restaurant
- Address
- Wendy's, 2101 County Rd 42 W, Burnsville, MN 55306
- Phone
- (952) 934-2008
- Website
- locations.wendys.com/united-states/mn/burnsville/2101-w-county-road-42?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search
- Status
- Closed · Opens 10 AM
Wendy's is a restaurant located in Burnsville, MN. It is one of 115 restaurants listed in Burnsville. Its 3.3-star rating is slightly below the Burnsville city average of 4.1 stars. There are 10 photos associated with this location.
About Wendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Hours
| Saturday | 10 AM– |
Customer Reviews
Stopped in today and stood in the lobby for about five minutes waiting to place an order. Another customer had to ask multiple times for basic items because the ketchup station was empty and the napkin dispenser was also empty. After assisting him, the employee never acknowledged me, greeted me, or took my order despite me standing at the counter the entire time. No “hello,” no “I’ll be right with you,” nothing. I eventually left without ordering. I understand places get busy, but basic customer service and stocked essentials should be standard. A simple greeting would have made a big difference.
Sat in the drive through for almost 10 minutes and nobody showed up to take my order. Drove around and went inside and stood at the counter for 5 minutes while I watched the employees continuously glance at me and continue to flirt with eachother. Finally left after 15 minutes at a "fast food" establishment. Will not be returning.
Visited 03/22/25 between 9:15pm-9:45pm. When ordering we could not hear well through the speaker. It kept cutting out and sounded really far away. We weren’t upset or anything when pulling up we were respectful and paid for our order. The young women who brought my card back gave me attitude and a dirty look when I said thank you. She didn’t give me my receipt either.(Or I would have filled out the survey instead) When I got home my order of fry looked like this. I believe the attitude and putting a smaller order of fries in a larger container to short someone on their order was done out of spite for some reason. I wasn’t rude I said thank you. I’m confused because it’s not my fault I couldn’t hear, so all of the passive aggressiveness was unnecessary.
I never thought that I would finally write a review on this location, but here I am. To start off, I advise you to 𝐧𝐞𝐯𝐞𝐫 𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐢𝐬 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐢𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐟𝐚𝐬𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞! Thought this was a fast-food place; guess it’s not. My family and I usually come to this location because it's the closest to home, but now we are seriously considering driving further for better service. The service at this location is very slow! The employees seem to be constantly distracted, whether by being on the phone, talking amongst themselves, or simply sitting down and not attending to work or customers. The people there are decent, neither rude nor kind. Yes, they sometimes give attitude. When you are ordering, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐝𝐨𝐮𝐛𝐥𝐞-𝐜𝐡𝐞𝐜𝐤 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 𝐲𝐨𝐮 𝐨𝐫𝐝𝐞𝐫𝐞𝐝 𝐚𝐧𝐝 𝐩𝐚𝐢𝐝 𝐟𝐨𝐫! The number of times the
Good grief. What a disaster of a visit. Pulled up to the drive through, I needed to correct the guy like 5+ times just to submit the order. There were two people ahead of me, which want a big deal really even though it took a while. I pull up and right away he asks me what the drinks were again.... I tell him. Pay. Then..... We wait. The first 5 minutes smelled super strong like weed right there.... Plenty of movement going on inside yet nothing really seemed to happen... I already knew I needed to check the order when it came up at this point, my kids always ask for plain burgers. Relatively easy request over all, but I was a bit skeptical that they'd get it right. Roughly a solid 8-10 minutes before the order came up. One burger was plain, one was not. Send the one back. Notice there's o
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.