Wendy's
Crystal Lake, IL · Fast food restaurant
- Address
- Wendy's, 5501 Northwest Hwy, Crystal Lake, IL 60014
- Phone
- (779) 800-1892
- Website
- locations.wendys.com/united-states/il/crystal-lake/5501-northwest-hwy?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search&utm_content=EN_US
- Status
- Closed · Opens 7 AM
Wendy's is a restaurant located in Crystal Lake, IL. It is one of 125 restaurants listed in Crystal Lake. Its 3.3-star rating is slightly below the Crystal Lake city average of 4.3 stars. There are 10 photos associated with this location.
About Wendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Hours
| Saturday | 7 AM–1 AM |
| Sunday | 7 AM–1 AM |
| Monday | 6 AM–1 AM |
| Tuesday | 6 AM–1 AM |
| Wednesday | 6 AM–1 AM |
| Thursday | 6 AM–1 AM |
| Friday | 6 AM–1 AM |
Customer Reviews
When you walk in, signs direct you to place your order at a kiosk. The registers at the counter are blocked and covered with the same signs. Feels very impersonal and cold. They now charge for sauces that used to be free: spicy sauce for nuggets. Nuggets keep getting smaller: could barely see them in the tiny box. One advantage of the kiosk is you can customize your burger. Seating is very uncomfortable hard wood. Not a padded seat in the house: guess that’s to get you out and on your way. Kitchen is loud with machines beeping and employees talking. Dining room ambience is unpleasant: not at all relaxing. Staffer offered to take my tray to table — thumbs up for that! (I use a cane).
I came in a week ago and they were very busy and forgot 3 burgers I called and talked to a manger he apologized and said next time I come up they would replace it and toss in a meal for the accident I came up tonight and with no hesitation the manager Jeremy and staff took care of it. I recommend this location to everyone they were polite and fast. Most places make you feel like ur lying to get a free meal but these guys were excellent wish I could give them 10 stars
I just wanted to show my appreciation for Marco on drive through he was very friendly and gave us great customer service. We were very impressed and I’m more then happy to leave a review thank your for kindness we truly appreciate it. 😊
I frequent this Wendy’s, and I genuinely appreciate the employees here — special shoutout to the “good-manners kid.” I always get great service and consistently solid food. But today? Today was a journey. From the moment I opened the bag, something in my soul whispered that danger was near. I reached for the spicy nuggets — usually my reliable partner in crime, only to be met with a texture that could only be described as “left on a counter during a solar eclipse.” They tasted like they had been sitting out for an hour reconsidering their purpose in life. The regular nuggets joined the rebellion too: stale, sad, and utterly devoid of joy. The burger? Acceptable, but not enough to save the sinking ship. And then… the fries. My last hope. My final prayer. I bit into what might be the limp
The night staff at this location are wonderful, and I always look forward to going through the drive thru because of how efficient and kind they are. When I showed up tonight, I was beyond annoyed to discover that an AI order taker had been installed. I tried ordering ghost pepper ranch, which is apparently no longer available, and the AI just defaulted to a different sauce entirely. The staff at the window were as lovely as ever and explained that the sauces have changed (the new one I tried was good), but the AI was zero help in that department. Being forced to interact with AI in order to use the drive thru really put a bad taste in my mouth. Now I have to think carefully about whether the good food, low prices, and friendly staff are worth the AI frustration. Maybe I can find a differe
Accessibility & Amenities
Services
Top Restaurants in Crystal Lake
| Name | Rating | Reviews |
|---|---|---|
| Sansone CPA & Financial | ★★★★★ 5.0 | 20 reviews |
| Black Market Bakery | ★★★★★ 4.9 | 20 reviews |
| Poke West | ★★★★★ 4.9 | 20 reviews |
| Yami's Butcher Shop | ★★★★★ 5.0 | 17 reviews |
| Rosie's Gluten Free Sweets, Inc. | ★★★★★ 4.8 | 20 reviews |
| Pots and Pies Bakery | ★★★★★ 4.8 | 20 reviews |
| Crystal Lake Country Club | ★★★★★ 4.7 | 20 reviews |
| Coco Rolls & Cloud Tea | ★★★★★ 4.7 | 20 reviews |
| Andy's Restaurant | ★★★★★ 4.7 | 20 reviews |
| Country Donuts | ★★★★★ 4.7 | 20 reviews |
This listing is informational. Contact the business directly to verify credentials, services, and availability.