Wendy's

Crystal Lake, IL · Fast food restaurant

Rating
3.3/5
★★★☆☆ 3.3
Reviews
20
Rank in Crystal Lake
#59
of 125 restaurants
City Percentile
15%
rating percentile

Wendy's is a restaurant located in Crystal Lake, IL. It is one of 125 restaurants listed in Crystal Lake. Its 3.3-star rating is slightly below the Crystal Lake city average of 4.3 stars. There are 10 photos associated with this location.

About Wendy's

Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Hours

Saturday7 AM–1 AM
Sunday7 AM–1 AM
Monday6 AM–1 AM
Tuesday6 AM–1 AM
Wednesday6 AM–1 AM
Thursday6 AM–1 AM
Friday6 AM–1 AM

Customer Reviews

★★★★☆ 4.0 R L · Oct 2025

When you walk in, signs direct you to place your order at a kiosk. The registers at the counter are blocked and covered with the same signs. Feels very impersonal and cold. They now charge for sauces that used to be free: spicy sauce for nuggets. Nuggets keep getting smaller: could barely see them in the tiny box. One advantage of the kiosk is you can customize your burger. Seating is very uncomfortable hard wood. Not a padded seat in the house: guess that’s to get you out and on your way. Kitchen is loud with machines beeping and employees talking. Dining room ambience is unpleasant: not at all relaxing. Staffer offered to take my tray to table — thumbs up for that! (I use a cane).

★★★★★ 5.0 Arturo Silva · Jan 2026

I came in a week ago and they were very busy and forgot 3 burgers I called and talked to a manger he apologized and said next time I come up they would replace it and toss in a meal for the accident I came up tonight and with no hesitation the manager Jeremy and staff took care of it. I recommend this location to everyone they were polite and fast. Most places make you feel like ur lying to get a free meal but these guys were excellent wish I could give them 10 stars

★★★★★ 5.0 Lazaro Lopez · Mar 2026

I just wanted to show my appreciation for Marco on drive through he was very friendly and gave us great customer service. We were very impressed and I’m more then happy to leave a review thank your for kindness we truly appreciate it. 😊

★★☆☆☆ 2.0 ItsJustSam · Dec 2025

I frequent this Wendy’s, and I genuinely appreciate the employees here — special shoutout to the “good-manners kid.” I always get great service and consistently solid food. But today? Today was a journey. From the moment I opened the bag, something in my soul whispered that danger was near. I reached for the spicy nuggets — usually my reliable partner in crime, only to be met with a texture that could only be described as “left on a counter during a solar eclipse.” They tasted like they had been sitting out for an hour reconsidering their purpose in life. The regular nuggets joined the rebellion too: stale, sad, and utterly devoid of joy. The burger? Acceptable, but not enough to save the sinking ship. And then… the fries. My last hope. My final prayer. I bit into what might be the limp

★★☆☆☆ 2.0 Grace Pontius · Oct 2025

The night staff at this location are wonderful, and I always look forward to going through the drive thru because of how efficient and kind they are. When I showed up tonight, I was beyond annoyed to discover that an AI order taker had been installed. I tried ordering ghost pepper ranch, which is apparently no longer available, and the AI just defaulted to a different sauce entirely. The staff at the window were as lovely as ever and explained that the sauces have changed (the new one I tried was good), but the AI was zero help in that department. Being forced to interact with AI in order to use the drive thru really put a bad taste in my mouth. Now I have to think carefully about whether the good food, low prices, and friendly staff are worth the AI frustration. Maybe I can find a differe

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Late Night Food ✓ Quick Bite ✓ Dessert

Services

Fast food restaurantBreakfast restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.