Wendy's

Charged for fries - didn’t give us fries. Charged extra for cheese - didn’t have cheese. We sat at the window for a solid two minutes waiting for our drinks, which were already made and sitting right there. The employee was too busy texting on her phone to notice she hadn’t handed them to us. We didn’t realize items were missing until we got home, so I called the store. The woman on the phone just said, “Yeah, we’re out of cheese,” as if that somehow explains charging people for something they don’t even have. This isn’t the first time they’ve messed up our order, but it might be the last time we bother going. The lack of attention, communication, and basic customer service is unbelievable. If the staff is going to share one brain cell, the least they could do is take turns using it.

Literally the worst Wendy's I've ever had the displeasure of experiencing. They have a 100% failure rate on completing my orders. Literally every single drive thru order is missing some major component of the order. The food is stacked in the bags so poorly that it's a ridiculous puzzle to even check their work. The people that work there are kind, but are either inept or simply not paid enough to care (possibly both). TLDR: Go to literally any other local fast food restaurant instead.

12:30 pm...9/18/25. Cashier working the front was the only one working. I stood in line for 5 minutes and I was the 2nd person. The cashier was trying to get everyone food together that was waiting. 2 women working in back standing around talking and on their phone. Lady working drive thru. Cashier is now cleaning all the tables as I watch everyone else in the back talking and on their phone again. Ok...they have gloves on...on their phone....now I wonder if they change their gloves before fixing food. Sitting here watching...answer to that is no they don't put on clean gloves

I mean, it was fine, but the soda machine was out of literally everything except diet ginger ale and unflavored sparkling water. I had to watch customer after customer approach the soda machine with hope in their eyes, only for that hope to be dashed and the poor customers to settle for sub-par options, while I miserably drank some unflavored fizzy water.

Usually a decent experience but this was what I was served tonight when I ordered Baconator fries. Sadly had driven all the way home before I discovered this inedible mess.