Wendy's

I am writing to share a disappointing experience I had today at the Wendy’s location in Greenwich, Connecticut. I am a regular Wendy’s customer near my home and have always been satisfied with the quality and service. However, while traveling through Greenwich, I stopped at this location and ordered the $8 Biggie Bag. Unfortunately, the experience did not reflect the standards I associate with your brand. The French fries container was only filled to what appeared to be about half of its normal capacity. The junior cheeseburger was noticeably smaller than expected—closer in size to a slider than what I have consistently received at other Wendy’s locations. In addition, the dining area tables had crumbs and food residue on them and had not been wiped down. When I asked for extra napkins so

my boyfriend ordered lunch from here yesterday and ordered his drink with no ice, they put ice .. cool no big deal .. however, when he gets to the end of his drink he starts chewing his ice and gets hit in the teeth with his metal piece from THEIR ICE MACHINE and not a little piece. He called the location and they did not care and told him to file a complaint to corporate. Luckily, he is a manager at his establishment and we have the camera footage from the moment the delivery driver brought the food to the moment he noticed and got hit by the metal piece AFTER finishing his drink, which is also highly unsanitary. He’s been sick since that day. We will be speaking to a lawyer. The way this was handled was completely unacceptable.

Today February 23rd 2026 I ordered through your doordash and the dasher noticed that she received the wrong order. The dash went back to Wendy's and requested that they give her the correct order and she was told no. The workers at this franchise the Dasher said was very rude and nasty. I'm going to do a formal complaint against this business. I will be reporting this franchise to the better Business bureau in any other places that I can. If I find a way to report this to headquarters I will gladly do so. I'm trying to find the person on TV that people uses to show people who the workers truly are. I hope that undercover Boss can also go to all franchises besides Wendy's to appreciate customers. This franchise should of went ahead and did a new order rather than being nasty to the person w

My co worker found a piece of metal in his drink that apparently fell from the drink dispensar. I called and the manager did not seem to care or have any sympathy. She said to make a complaint to the website thats posted on the back of the receipt. This is absolutely absurd and completely unprofessional behavior by the staff handling food at Wendy's. They cant seem to even follow simple directions when it was clearly stated ice was not wanted in the cup. If they read directions this could have easily been avoided. Wendy's slogan is " we got you" well you got us messed up

Greenwich Wendy’s. - The past several times we have gone through the drive thru they have gotten our order wrong. Sometimes I pull over in the parking lot and catch it and walk back in to get the correct items but other times we don’t have the time to do so. This past time we ordered two burgers, a chicken sandwich meal and a nugget meal. . We received 4 chicken sandwiches, small nuggets and two orders of small fries, I also upped it to a medium size combo. The drinks were medium,