Wendy's

Extremely unprofessional experience. The doors were locked to the restroom during business hours with no explanation, forcing customers to order. When I finally placed my order, I received an Asiago Ranch sandwich with no ranch on it at all. When I asked for ranch, the GM refused and said, “That’s what we put on it,” even though there was clearly nothing on the sandwich. No apology, no attempt to fix the mistake, just attitude and denial. If basic customer service and accuracy aren’t a priority here, it shows. Very disappointing experience and not somewhere I’d recommend.

I hate how every time I come here after I pay, I get told to pull forward and wait. I mean I get that the drive thru time is important, but when it's literally u and one other car there and both of y'all are pulled, that just shows that their being lazy and taking advantage of parking cars. There needs to be some new management in this place ASAP. As a manager at Wendy's in Norman, my employees would never be allowed to act like that.

This is the worst Wendy's I've ever been to. The staff is incredily rude and the food was bad. They asked us to pull forward and wait for 1 meal, 1 burger and a cup of chili. We waited almost 15min while 4 other vehicles got bags of food. When they finally brought ours out, everything was cold. The onions were rotten on the chili and the chili was room temperature. The staff all had bad attitudes and spent more time smoking in the parking lot than doing their jobs. I'll never go back.

They need to work on their customer service skills a little better. They waste time trying to cut corners more than anything and customer’s time. I’ve had my order messed up more than once and I don’t stutter. Y’all need to plan for rushes better! You’d cut your drive thru time down if you guys actually listened and stop being too lazy to grab sauce from the back or just put any sauce that’s useless to some people. Don’t cut people off either because you’ll need to end going back and fix something anyways.

Never gets my order right. If I don't check, it's wrong, just like tonight. I'm not going back and I would not recommend you go either