Wendy's
New Albany, OH · Fast food restaurant
- Address
- Wendy's, 9920 Johnstown Rd, New Albany, OH 43054
- Phone
- (380) 255-7225
- Website
- locations.wendys.com/united-states/oh/new-albany/9920-johnstown-rd?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search
- Status
- Open · Closes 12 AM
Wendy's is a restaurant located in New Albany, OH. It is one of 42 restaurants listed in New Albany. Its 3.2-star rating is slightly below the New Albany city average of 4.0 stars. It ranks #19 of 42 restaurants in New Albany. There are 10 photos associated with this location.
About Wendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Hours
| Saturday | 7 AM– |
| Sunday | 7 AM– |
| Monday | 6 AM– |
| Tuesday | 6 AM– |
| Wednesday | 6 AM– |
| Thursday | 6 AM– |
| Friday | 6 AM– |
Customer Reviews
Simple man, just want some bbq with my nuggets. Stingy with the sauce, said it’s an extra $0.50 per sauce. On top of that they gave me honey mustard when I asked for bbq. Simple stuff man, got to do better.
VERY DISSAPOINTING FOR BEING NEW ALBANY AND A BRAND NEW LOCATION. Awful service, a tiny spec of mayo on crispy chicken, there was hardly any cheese on the cheese fries, the crispy chicken also looks extra burnt and old, the burger had a tiny spec of mustard on it, extra onions was 2 small slices of onion, no lettuce, buns feel hard like they were just sitting out getting stale, I hate the fact that you can go inside and you cannot speak to them, you have to do it through the machine inside,( unless you are in drive through you can ask for a real person), the people do not greet you, it's just the worst wendys I've ever been to and we go to a lot of them, and often. Don't go here unless you want to have problems!
Food was better than I usually find at other Wendy's. Staff was cheerful and helpful. I dislike having to use the kiosk to order. Enough so that I'll probably choose to go elsewhere. It takes longer to order and customizing options are limited. Example, you can't add onions or cheese to chili on the kiosk. You have to catch them at the counter before they complete the order.
Had some gift cards to use and wanted to dine-in for lunch on Friday 10/31, but the doors to the building were locked. Right in the middle of a lunch rush on a Friday afternoon? Bizarre. Gave this place another chance today. At the main counter, there's a sign directing you to order at the kiosk. Two of the 3 available kiosks are Cash/Credit. Finished all of the prompts to order, and the kiosk directs me to use the adjacent card reader for my gift card payment. I have 2 gift cards with funds available. Tried one. It declined. Tried the other. It declined. Kiosk directs me to order at the counter, but there's nobody at the counter. I try the other kiosks and get the same result. Not only did it mistakenly reject my gift cards, but the machine did not accept cash at the two kiosks that were
I usually get Jr Bacon Chzbgr- the beef patties are smashed down to practically nothing and OVERCOOKED, so not much flavor. I have also gotten the ckn ranch wrap and the ckn was so dry and hard- it was inedible. And the service is slow both inside and drive thru. (See pics for bun to burger ratio-hardly anything there)
Accessibility & Amenities
Services
Top Restaurants in New Albany
| Name | Rating | Reviews |
|---|---|---|
| Gyro City Grill | ★★★★★ 4.8 | 20 reviews |
| QDOBA Mexican Eats | ★★★★★ 4.6 | 20 reviews |
| El Rey New Albany | ★★★★★ 4.6 | 20 reviews |
| Elliot's Wood Fired Kitchen & Tap | ★★★★★ 4.6 | 20 reviews |
| Brenz Pizza Co New Albany | ★★★★★ 4.5 | 20 reviews |
| Hudson 29 Kitchen + Drink | ★★★★★ 4.5 | 20 reviews |
| Giant Eagle Deli | ★★★★★ 4.7 | 14 reviews |
| Bubbly Food Hall | ★★★★☆ 4.3 | 20 reviews |
| Morning Ritual | ★★★★☆ 4.3 | 20 reviews |
| Starbucks Coffee Company | ★★★★☆ 4.1 | 20 reviews |
This listing is informational. Contact the business directly to verify credentials, services, and availability.