Wendy's

I was pleasantly surprised by this particular location. Typically, my experiences with Wendy's have been less than ideal, perhaps due to staff burnout from long tenure. However, despite the busy lines at this establishment, I received my lunch in a timely manner, allowing me to enjoy a portion of it within my break. I especially appreciate the chicken tenders with fries and a large drink. The staff demonstrated friendliness, and it was evident that the food was prepared fresh upon order.

Where can I start? Ordered ahead and did mobile order. One of the double stacks were supposed to be plain but instead got a single burger with bacon and cheese and mayo and onion. Also ordered three frosties and received two. When I asked about the third he said I’m out of ice cream. So I asked what it would substituted for…..and got completely ignored and eventually received the third one. Also ordered a large Diet Coke, Dr Pepper, sprite, and strawberry lemonade. Received three drinks, large diet, a mello yellow, and Coke. When I asked about the mix up the response I received was we are out of Dr Pepper and sprite so I gave you the others. Ummmm excuse me? Easy to say I won’t be back.

Most of the time they’re pretty good. There a person who works there, usually at night who has a great attitude and they’re efficient. In the morning is completely different. There’s a woman who just has an attitude like she don’t want to be there and don’t care about you. Tell me how I’m one of 2 people in line and I order nuggets and get a whole hamburger🤦🏻‍♀️Couldn’t even get through to anyone on the phone to ask for a refund.

Came in for dinner, almost all the tables were dirty, even do the restaurant was empty. Ordered a double combo, after taking my food to the table, noticed the fries were not fresh, seat down to wait for the fries, open my burger and noticed there was no lettuce in my burger, manager told me they were out of lettuce, I told her this was the second day in a row that I received a burger without lettuce, she assumed that it was ok no to tell me! After that she offered to use some lettuce from their salads, after I started eating my burger I noticed decomposed lettuce inside my sandwich, I that point I lost my appetite, showed to the assistant manager, he realized that was not the quality that a customer should expect, he apologized and offered a replacement, it was too late, I will not return

I did not get their names but the manager and black woman that worked the front today, absolutely amazing! Good energy, kind, and exceptional customer service. I had my hands full with my infant son and the manager consistently made sure I didn’t need help taking my order or getting the door on the way out. The food was accurate, came out very quickly, and it was fresh. This location has done a 360. Staff like this is hard to find.