Wendy's
Phenix City, AL · Fast food restaurant
- Address
- Wendy's, 3550 Hwy 280 431 N, Phenix City, AL 36867
- Phone
- (334) 468-5894
- Website
- locations.wendys.com/united-states/al/phenix-city/3550-hwy-280-431-n?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search&utm_content=EN_US
- Status
- Closed · Opens 7 AM
Wendy's is a restaurant located in Phenix City, AL. It is one of 124 restaurants listed in Phenix City. Its 2.6-star rating is slightly below the Phenix City city average of 4.1 stars. There are 10 photos associated with this location.
About Wendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Hours
| Saturday | 7 AM–1 AM |
| Sunday | 7 AM–1 AM |
| Monday | 7 AM–1 AM |
| Tuesday | 7 AM–1 AM |
| Wednesday | 7 AM–1 AM |
| Thursday | 7 AM–1 AM |
| Friday | 7 AM–1 AM |
Customer Reviews
I gave a one star because of the pre packaged sauce. I went to get a $6 biggie bag and waited on the lady to take my order maybe 10 minutes. When I got to the window, I had to tell her what I wanted 3 times before she got it. The employees were in the back arguing and also tried to give me a hamburger that had been sitting there prior. They forgot my sweet chili sauce for the nuggets so when I went back and went inside, this is what I'm greeted with trash everywhere. They lived up to the reviews on Google with this visit and I will not be back.
I said no onions ,slop came with onions said they have No ketchup well what's this red crap on my burger, said no coke , no dr pepper . Food looks like it came from the dumpster, not even eatable, 13 bucks down the drain ....
If I Could Give This Wendy’s Zero Stars, I Would. I Ordered 30 Minutes Ahead Through DoorDash. I Sent My Son In To Pick Up Our Food, And He Came Back Out About 5 Minutes Later Looking Confused. He Said The Staff Completely Ignored Him. I Went In Myself, And The Whole Store Was Dead Quiet. No One Talking, No One Engaging With Each Other Or Customers. Just A Bunch Of Teenagers Doing Their Own Thing. No Leadership Or Customer Service From Anyone. One Kid Was On His Phone, The People On Fries Were At Least Working, And The Rest Were Just Standing Around With Their Arms Folded, Backs To The Register And The Window, Looking Lost. I Had To Step In And Get Someone’s Attention To Ask About My Order, Since No One Was Acknowledging Customers Or Saying Anything. Turns Out They Never Even Started It
I hate to make this review, but it needs to be done. I just left the drive-through and had the worst customer experience ever. The woman taking my order had a very nasty attitude when I came around to pick up my order the woman handing us our order was rude as well. I tried to show her my keychain to get my frosty and had a nasty attitude and rudely told me that they take that at the speaker. Our fries were cold and our drinks did not have any ice. Normally this location had some of the best customer service until today. I am sorely disappointed the attitudes were not necessary. If they don’t like their jobs, then they should not be working there. If this had been my first experience, it would have been my last. As someone who has been in customer service all his life in the military and c
We stop in more than once each visit in the area. Jr. Cheeseburgers are always hot and they don't mind when I get mustard only with all the veggies while my sister gets ketchup only. Granddaughter orders Fusion, fries, and chicken. She requests chocolate ice cream in Fusion and it's served with a smile. We go inside and order to go. Both the young man and the young lady who have waited on us the past few visits have given our orders with a smile. The food was good and the service was fast. I don't understand all the negative reviews. I was glad I didn't read them before I stopped there a few times. Other friends had recommended this Wendy's to us.
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.