Wendy's

This location has gone downhill significantly. Having been a patron of this particular location for years I am severely disappointed in the experience that I had today. I went through the drive-thru today I ordered 2 3piece chicken strip meals and a child’s meal. We got to the window was charged- not given a receipt, and told to pull up to wait for 5 minutes. No worries there I get having to drop food in the fryers and being understaffed. After waiting about 10 minutes an employee came out with our food. We told them that we had not received our drinks yet, the employee went back in to get the drinks. After a few minutes different employee came out with 2 of 3 of our drinks. We told them what was missing and after 2 minutes of going back and forth trying to tell the employee that we just

Only good thing about this Wendy’s is that the food is fresh. The customer service is atrocious. Cashiers are always very rude and dismissive, and they will up-charge your meal without you asking them to. Maria the cashier told us “oh well” before closing the door in our faces this morning when we express to them that they charged more than what their menu shows. Menu shows pricing for small meals, but they will 100% charge you for a med/large without your consent.

Ordered our meals inside to go, watched our food sitting on the tray getting cold while they served the drive through customers, the sour cream and chive potato had no sour cream. They charged me for a small chili as I ordered but they didn't give me any, asked for a refund but they ignored that request. couldn't wait to get out of there since the service was so lousy.

I usually have good experiences, but my most recent visit, I ordered a Chocolate cold foam and when they tried handing it to me, I could immediately see they had not used the batter, so I asked and the insisted it didn’t have batter!! I ended up leaving without it! Sad! So many different experiences on ONE drink! Ugh!

Just bad. Food was not good and a disappointment. Burgers were room temperature and so was the fries. Plus it was like 90 degrees in there. Combo of the food and heat made my daugther not feel good. We haven't had Wendy's in a while and wanted to try again. We are not eating at Wendy's ever again.