Wendy's

I had an unexpectedly excellent experience at this Wendy’s thanks to Thomas at the drive thru. He was sharp, friendly, and clearly knew the menu well. He answered questions easily and made suggestions that felt natural, not scripted. I went in for a simple order and left with a cookie I had not planned on buying, which says everything about how well he reads people. What impressed me most was how effortless the interaction felt. Professional without being stiff, upbeat without being over the top. The kind of service that makes you realize how much skill actually goes into doing the job well. I spend a lot of time around people in the food industry, and this level of service is not common. Thomas is someone any operation would be lucky to have. I hope he knows he did a great job.

Not exactly sure what changed recently but going into this Wendy's, I normally have a problem on how slow it is. How enthusiastically surprised was I to find out that the visit was so quick it was almost shocking. I put the order in the app cuz I saw the place was busy being lunch time while getting my car detailed. Place was clean organized and my food was exactly what I ordered and hot I also had a last-minute change on the flavor Frosty and they literally had the order in their hand! Thank you for a pleasant visit!!

Have been visiting this Wendy's since the early 2000s and have never had an issue. The staff is always friendly and the line moves fast. Food is always fresh and very infrequently is anything forgotten from an order. Good size parking lot and inside is kept pretty clean too. Will keep returning. Thank you!

Every time I come here there’s an issue. Order the tenders and instead of being told at the drive thru speaker there’s a wait for them, they tell me after I get to the window and pay. Waited 10 minutes and they weren’t worth the wait. Another time they put mayo on my sandwich when I said no mayo and it was on the receipt. And then, last time they gave my food away to someone else while I was waiting out front, I had them refund me. I only come here because it’s quick and close to where I live. However, I’m gonna start going to the one in Miller Place, it’s much better run and food quality is much better.

Every time I order coke cola orange cream you guys give orange crush which isn't what I order. You guys have done this with virtually every order of mine. Please learn the difference.