Wendy's
Rensselaer, NY · Fast food restaurant
- Address
- Wendy's, 103 Van Rensselaer Square, Rensselaer, NY 12144
- Phone
- (518) 977-3691
- Website
- locations.wendys.com/united-states/ny/rensselaer/103-van-rensselaer-avenue?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search
- Status
- Closed · Opens 10 AM
Wendy's is a restaurant located in Rensselaer, NY. It is one of 57 restaurants listed in Rensselaer. Its 3.2-star rating is slightly below the Rensselaer city average of 4.2 stars. There are 10 photos associated with this location.
About Wendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Hours
| Friday | 10 AM– |
Customer Reviews
Drive thru slow. Went inside, no human assistance. Only kiosks to order on your own. No options for cheese sauce side on the kiosk. And when I went to pay NO TAP OPTION. They only take physical cards. It's 2025, get tap to pay, not everyone has a physical card or brought it with them. Will never go back.
This was one of the worst drive-thru experiences I’ve ever had. We stopped here while traveling, expecting a quick and easy stop, but instead we were left frustrated and disappointed. The staff member taking our order clearly didn’t understand what we were asking, and kept putting us on hold, repeating the same questions over and over. All we asked was about the kids’ meal toy (last week it was Mr. Potato Head), but instead of answering, she made the entire process drag out, holding up the line. After waiting far too long, we gave up on ordering the kids’ meal and just went with chicken nuggets, but even that had to be repeated several times. When we finally got our order, it was still wrong. We received the wrong drink, and a baked potato we ordered wasn’t included at all. At that point
Can’t leave a review of how my meal was because I couldn’t order a meal! I was the only person in check out line inside this facility at 905 pm,, none of the employees ( who were speaking Spanish ) would even acknowledge me. I waited 6 minutes until I finally had enough and left. I did ask at one point to place my order and one of the employees looked at me like I had 9 heads and responded something back in Spanish. Do better Wendy’s this is America perhaps hire employees who speak English!!
Food was surprisingly fresh, order process with a human not speaking English went well, and I received the food in timely fashion. And then the 2 of us sat down playing “swat the flies” while we ate. Super annoying
Went there to purchase a medium frosty. When I was told the total price (including tax), it was over a dollar more than it should be. (Tax is still only 7%-8% depending on the county). I mentioned this at the window and the snotty girl at the window tried to tell me that it was $3.49 for the small, when their drive thru menu board clearly states $3.49 FOR THE MEDIUM! - They need to train their employees on the proper prices and on CUSTOMER SERVICE - MINUS THE ATTITUDE!
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.