Wendy's

I try not to go to this location as their service sucks. There’s always only one car in the drive thru with a massive line at the speaker, but the person who’s sitting at the speaker is definitely not ordering. So the staff is just letting them sit there while they deal with the customer at the window, making the line wait (see the photos below as this happened last week when I stopped to get a frostie, obviously didn’t stay). Today, I decided to stop on the way home from visiting a family member at Kent. I work in NK and go to the location down there frequently and the wrap is great. I was kinda craving it, so made a stop. The line wasn’t bad so figured I’d stick it out. Tell me why grilled chicken is STALE. And I’m reading the reviews and apparently this happens all the time at this loc

At night time the workers don't know what to do or how to do their job. I've been sitting at the drive through for 20 Minutes at the order window, enough time to come and review the place, and still sit here in the cold with the window open waiting for the lazy employees of this location to do anything at all. Only one other customer here. This is every night. Pathetic, terrible management. I'd be disgraced if I was running this place as my job with these results.

From this particular Wendys, the fries were bland, the chicken sandwich cold and a bit gross, but the drinks were great (pineapple mango lemonade and brownie batter vanilla frosty). I said thank you and the person who handed me the food looked right through me (understandable considering their wage and working conditions). I would recommend choosing a different Wendy's, even if it takes more time to get there. This one wasn't worth it. I usually really enjoy this meal, but not from this location.

The young guy working behind the counter on a snowy Sunday morning was an absolute breath of fresh air usually these places are full of a bunch of lazy kids. this young man seemed a bit different. he was good at his job and took pride in it. you could tell. no matter what you do in this world, you should take pride in it. they need to find more like him.

I ordered (2) 6 piece chicken nuggets & (1) chocolate Frosty. I was charged for 2 chocolate Frosty's. I asked for a refund while still at the drive thru window. I parked to eat & counted my nuggets to find they shorted me two. I walked in to get my 2 nuggets, as that's what I paid for, & the young woman, wearing a name necklace & glasses, added only 1 nugget to my 4 and said I'm all set. I got back to my car to find out she again shorted me. Either she did it on purpose or can't do math. Either way, I'm disappointed. Waste of my time & money.