Wetzel's Pretzels

I got a bag of the regular pretzel bits & a bag of the cinnamon & sugar bits. They weren't that great & they were even less great the time before this visit. The pretzels were over cooked & dry. Not enough butter on them. I like to eat the leftovers the next day, but not this batch. Even after I warmed them up a little bit, they just weren't very good. The staff are definitely working hard, but it seems like there are issues with consistency. Maybe more training for everyone or spot checks by the owner. I think somebody should be checking the quality of the food they are putting out. And I wouldn't be coming down on the teenage kids that are working for you. I think they are doing their best. Whomever is in charge here though, must have chosen to ignore their reviews. They arent great. It

I am a huge fan of Wetzel pretzel. Back when I lived in California on the weekends I would drive to the further away mall about 45 minutes away just to go get Wetzel because the closer Mall didn’t have it. I’ve been to this location five times I’ve never actually shopped at the Walmart for groceries but I specifically went inside to go to the Wetzel. Five out of five times I’ve been served old cold stale hard pretzels. I always get the exact same Sultan Wetzel bites with cheese. I’ve kind of lost my appetite for Wetzel because of this location every once in a while I’ll still drive about a half hour to go get it on a weekend at a father away location if I don’t work or have the time.

I visit the Wetzel Pretzel store every time I go to Walmart in Queen Creek, AZ which is about once or twice a month. I am so tired of them being out of the cheesy dog bites and then giving me a 45 minute wait! My neighbor confirmed the same issue! People, managers, team leads or whoever is in charge… do your job! I mean we’re talking about a little bit of dough (but you pay A LOT of dough for it) and some little weenies and butter. How hard is it to keep at least 2 in stock ready to sell??? I know this isn’t necessarily a Walmart issue but they should make sure that whomever is using their space inside the store is doing a satisfactory job at the very least.

Always get fast service here. Pretzels are being made constantly... Super soft and delicious. All employees have face masks, use gloves and thongs!

I needed to drop a quick note here to leave some praise for this store and the manager Valerie. About three or four weeks ago I had a reception for my daughter’s wedding. Not a very big affair, but My daughter asked for Wetzel‘s pretzels to be at the reception. I got in contact with Valerie, after speaking with some of the employees in the store in Walmart, and Valerie got with me right away! She was professional, great communication, I felt like she was catering to a much more expensive order than it really was. Valerie sent me pictures when I asked, answered my questions, and was texting me when she wasn’t even at work! I certainly wouldn’t expect that kind of service, but I can tell you you absolutely need to keep her around. Of course, the order was perfect, ready on time, and everyo