Whataburger

I went through the Decatur Alabama drive-thru location a couple hours ago and first of all waiting 10 minutes for a burger is insane, but I'm just now sitting down to eat my burger to find out it's all pink in the middle like it was not thoroughly cooked! I have called several times The answer hang up they'll ring one time hang up ,You can tell they pick it up and hanging up. only eat here if you're willing to chance it all and you have all the time in the world cuz they are in no hurry to not cook your food and serve you!

My wife and went to Whataburger on Beltline rd in Decatur AL on Feb 17th, 2026 around 6:30pm for dine in. There was a guy in front that got obviously frustrated about no one taking his order and he walked out. My wife and I waited about 10 min and employees walked past without a word. Others in the back looked at us and said nothing. No one and I mean NO ONE acknowledged our existence. There was ONE couple inside eating. Not busy at all. We finally left. This was a PATHETIC lack of service by any measure. I'm a native Texan and couldn't wait for this store to open. Now, I have zero desire to ever set foot in it again.

Food is decent and service is pretty good. The menu has a pretty good selection so maybe my four stars will go to five as I try some more items and see how the service is on future visits. I like that they have two drive thru menus where you can give orders to keep from getting stuck behind that one person that takes forever if you are in a hurry. Another big plus is it is true dual drive through. It stays two lanes instead of both merging back to one and they bring your food out to you and run your card in the second lane, pretty impressive.

We came in tonight with a bunch of people from our church, including a lot of little kids, and the whole staff at 10:00 pm was so amazing! They were friendly, kind, and were not annoyed with us in the least bit. The greeted our big group with huge smiles. Edward made sure all the kids had coloring pages and Anthony came out and made sure the food was what we wanted. Couldn’t recommend this location enough

This was our first time eating here. Overall, it was good. The burgers and onion rings were hot and fresh. My only complaint would be the aggregios amount of sauce that put on the sandwiches.... And then only gave us 2 napkins.