Whataburger

I am writing to formally express my dissatisfaction with the service I received on January 28th after placing a drive-thru order at your location. When I arrived home, my son noticed that his burger bun was not toasted. I also ordered a patty melt and discovered that my bread was not toasted either. At no point during the ordering process was I informed that the toaster oven was not working. Had I known, I would have made a different selection. As a result, the food was not prepared as advertised and did not meet expected quality standards. I contacted the store and requested to speak with a manager. When the manager came to the phone, I asked for her name. Instead of providing it clearly, she asked why I was calling. I repeated my request, and when she finally attempted to give her name

We come here a lot for breakfast and it’s always good. Checked my sprite this morning and it had mildew chunks floating in it. Management - clean your ice machine regularly so this doesn’t happen.

First of all, we ordered the two "Whatacatch" and onion rings basically a SCHOOL LUNCH ONLY BIGGER. But what I want to focus on is the care and sincerity of the service. The people working truly cared for the customers and that in itself was heartwarming. The meal was a design of corporate greed (some-type of fish - pounded into a patty shape) yet the employees effort sold the meal. WILL I EVER GO BACK - NO. But I truly appreciate the care and concern of the employees. Thank you, employees for your honest effort.

I know the drive through usually takes a bit at these stores but this store was fast and efficient and got the food ready promptly! Very pleased with staff as well

This location is always great! We always have great food and the service and employees are so nice! I had asked for a Diet Dr Pepper mixed with vanilla shake and they didn't hesitate to make it. Very much appreciated. The best customer service.