Whataburger

I just had my meal at Whataburger today. The food itself was good — fresh and tasty, no complaints about that. However, the customer service really disappointed me. When I walked in, I asked the staff what the difference was between combo #2 and combo #8, but the employee couldn’t clearly explain anything that would help me make a choice. I ended up ordering #8. Then, when I selected a few sauces, no one mentioned that there would be an extra charge or that the portions might be too much for one person. I was charged extra for those sauces without any advice or clarification. It’s not about the small amount of money — it’s about basic customer service and professionalism. A simple explanation or recommendation would have made the experience much better. I hope the management can train t

I wish I could leave 0 stars . I ordered online . Upon entering to pick up my order I asked could they do no salt fry she happily said yes . So ten minutes have passed and I asked excuse me is something going on with my order she said what do you mean I said I been waiting 10 minutes for a online order which was currently at 15 minutes since putting the order in the girl looked at me and said give it a second I asked a second ? She then rolls her eyes and goes and gets my food . Mind you the manager was standing right next to her . My food had been sitting back there so the fry lady is just standing there doing nothing. No communication nobody running out orders. My fries were cold with salt on them . Who knows how long my order was sitting back there and of course while I’m eating my frie

24-hour Texas burgers since 1950. Love the jalapeño burgers with mustard and specialty burgers that change year round. Combos have an option of onion rings or fries. They also have seasonal shakes with exceptional flavors. Their breakfast menu is good too and the biscuit and gravy is popular and affordable. Whataburger's spicy ketchup is so good they sell it across the country in Walmart. It's the only ketchup I like. Whataburger makes fresh food so it's not as speedy as many fast food restaurants. That little bit of extra time makes your food fresher. It's a Texas tradition, y'all, and so beloved they have an online store. Living out of state part of the year makes me miss it. Nothing compares though Sonic has some similarities.

Me and my roommate come here often, but we just had an awesome experience with an employee named Anthony. He was exceptionally kind and pleasant-so much so that I felt a need to leave a review. Keep being awesome, Anthony!

The drive through service was slower than normal. Also instead of handheld credit card readers they took our card inside while we waited...in this fraud driven world, prefer to keep our cards close by. Staff friendly, food was Whata-consistent good :)