Whataburger

Very disappointing experience at the Whataburger location. Every single time I order, something in my order is wrong. I pay for a large and receive a smaller size, and when I request extra sauce—even offering to pay for it—I never receive it. It has become a consistent issue, not a one-time mistake. Attention to orders and basic customer service here really needs improvement.

This is what they call mustard, ketchup, onion, with cheese, And their fries are okay... Not beefy like McDonald's. And not potatoey like Burger King. Also when I asked for a fist full of ketchup. They gave me three packets.

The food is good. No problems with that. However the service is God awful. I waited at the window for maybe 7-10 minutes before being greeted. And I wasn't even greeted, the kid just opened the window and stuck the food out for me to take. And the funny part is, he didn't even realize that he hadn't taken my payment. I had to remind him that I needed to pay for the food. I work at Culver's, and if we performed that poorly with our service, we would get fired on the spot.

Nostalgia purposes… Tried a few times to eat here but it was always super busy. Seems to have died down a little. Overall, food quality is on par with McDonalds. Fries were not good. Texas toast was soggy. Hamburger was decent. Likely won’t be going back. Five guys or Culver’s is way better!

This place was in bad shape Sunday afternoon when we were there. The photos won't do it justice. The floors felt like the fry grease had been dumped on the floor, there was urine all over the bathroom floor, trash everywhere. They were out of straws and large lids - I asked for those. Ryan W was doing the best he could, he didn't have a chance with as filthy was the place was. I think he was the only one there working, kudos to him. Ryan needs a raise. His manager was walking outside on her phone the whole time it took 25 minutes for us to get out food. Three items were missing from our order. I love Whataburger, and dine there when we are in the area, but this was bad and gross.