Whataburger

We always look forward to Whataburger however our experience at this location was not what we expected. The kind lady took our order and was very helpful when we asked if there was anymore sweet tea. She was also friendly when delivering our food. Our food quality was the main issue. My wife and I look forward to the Monterey Melt when its on the menu and expect it to be perfect for the almost $14 meal price. Both meals were room temp at best. The presentation was even worse. We did not ask for replacements as it took nearly 20 minutes to get our food to begin with. We will continue to visit our normal location(Republic Mo)hopefully this one gets their act together.

I waited for 30 minutes in the drive thru for 2 sandwiches some fries and an order of onion rings. When I got the food, the onion rings were so overcooked they were inedible, and both sandwiches looked like they had just been slapped together. I was so disappointed because we absolutely love Whataburger

We have been coming to this establishment for sometime. The food hot, and fresh. Staff is friendly, and clean. I read through some reviews at the places we visit and there is always gonna be an "off or sidway" review anywhere. I have worked fast food and retail and ppl are harsh on the reviews. This establishment is one of the best ones in Springfield and continues to be since we have tried all a few times. This location is friendly and personable. The lady that seems to be the general manager is present and laughing with crew and guest. We will continue to make this our location to visit. Thank you for the great food and hospitality.

The food here always takes an enormous amount of time to get and is given to you with foods at different temperatures. The service is poor at best. They have a rude window girl named Cherish. Seriously should consider her as a back of line worker and not customer facing. After requests I was met with her slamming the window. Her condescending tone was very off putting. She was training someone and it was very clear in her "well I'm training so hold on " that she was not enjoying doing it. She then accused me of trying to get a free drink because they had not given it to me and she didn't remember it being on the receipt. Hense the well I'm training so hold on. I was asked to dig around for MY receipt as she apparently could not see what she had given me. Which working in fast food I'm awa

Worst burger we ever had!!! Will never go to a What A Burger again. The Burger was soggy, they put like a,half a bottle of their thousand island burger dressing on the burger and they put a big pile of disgusting soggy onions on our burgers, the buns were so soggy from the onions and their thousand island dressing that it was running off the burger and it was actually slimy, and their tea was disgusting and tasted old and soured. We threw the whole order away and went to subway in Walmarts next door. We went back through the drive through to tell them about these issues and the girl at the window didnt care to make anything right. She said sorry maybe you'll have better luck next time, well there won't be a next time now!!! We've been to several What A Burgers in Springfield and the one in