Willy's Mexicana Grill

I am writing to share feedback from a recent visit that was genuinely disturbing and concerning. When we sat down, there was a broken booth with exposed wood and a nail sticking out, with a broken board laying loose on the ground. I brought this to a staff member’s attention and was told maintenance had been notified over a week ago. Regardless, a protruding nail and loose board pose an immediate safety hazard and should not require a maintenance visit to at least remove or secure. The fact that the board had clearly been left on the floor for an extended period also raises concerns about whether the area beneath had been cleaned at all. Beyond that, the overall cleanliness of the restaurant was alarming. There was a heavy buildup of dust on the walls and vents—so much that it was visibl

This is my favorite The Willy's...... The food is good and they stuff their burritos with the best stuff..... I would give this place 6 or 7 stars out of 5 if I could.... Briam, Kevin, Shua, and E are phenomenal burrito wizards..... Also, Fowler (The polite young jewish fellow) is truly a delight to interact with...... I highly recommend the Maize, the Bottled Water, and the Gazpacho!!!!! P.S. What kind of Willy's doesn't have bacon?

Bryan is amazing. The atmosphere when he is there is truly incredible. All the staff is great but Brian always makes my nachos PERFECT. Seriously I mean great job guys girls. I love this store and them.

We came in and got 2 create your bowls. The portions size are completely ridiculous. I asked for cheese and got 4 little pieces. Their prices are but portions size are smaller. The young man behind the counter had head phones in both ears and couldn’t hear what the guest were asking for. Very unprofessional.

Let me preface this review with I love Willy’s… I’ve been going for almost 15 years now it seems. They definitely have one of the best burritos in Atlanta. But there’s something strange about this location… every time I’m here it feels like the people working in the store have no idea what they’re doing. It’s just a strange vibe. I think the manager knew something was off because he kept apologizing to me for the waits… but either this place is understaffed or the staff they hire are undertrained. Also, just felt like it was weirdly dirty, I couldn’t even see through the glass pane where they make your burrito. Grime buildup for what seems like a matter of days. Idk! Not what I get when I go to the Willy’s in East Cobb… maybe this one is just run differently… Burrito though… 5 STARS (A