Wingstop

I'm an avid Wingstop fan through and though. When I found out this location was down the street from my work, I was ecstatic. It's unfortunate that this is probably the worst Wingstop location I've ever been to. My most recent issue has been trying to receive a refund for my Super Bowl order. I ordered in advance for a 10-piece combo. Not a large order, just a 10-piece combo. I got to the store and it was packed. Understandably so. I waited for about an hour past the pickup time and told them I would need to cancel the order and receive a refund as I could not wait any longer. All good, not a problem. I was empathetic towards the employees working that day because BOY were they slammed. I waited until after the game to give a call and request a refund. I spoke with Daniela and provided

Wings cooked prefect. Sauces are right amount. Kids love the cheese sauce. Celery was little tough. Prices are good. When I went pick up they were little backup with orders. You may want to order little ahead during busy hours. But staffs were very friendly and apologized about delay.

This is the BEST Wingstop location ever. I come here all the time like literally every week. The staff is quick and even if I have to wait I don’t mind be patient. I usually do pick up/mobile order and when I arrive the food is fresh and ready. Daniela Arispe is the General Manager and she is always kind and nice. She always smiles and says “Hi” to me when I walk into the store. But overall the Gainesville location is amazing at what they do. Thank you for making awesome wings.

I arrived on Tuesday night, but the cashier didn't understand me very well. Then a Latino guy came over and explained that the computer wasn't working properly. The guy was very kind and attentive; he took my order as quickly as possible and was very helpful. I loved his kindness and attentiveness, and I was delighted with the food. The wings were delicious and hot. Wingstop is an incredible restaurant with exquisite food. My boyfriend and I were thrilled with the service and the food. We will be back soon. 👌

I’ve always enjoyed Wingstop’s food, but honestly, the organization at this location needs serious work. I ordered for the Super Bowl at 7 a.m. for a 5:45 pickup—it’s now 6:40 and I’m still waiting. It’s not just today; the staff seem consistently overwhelmed, accepting new orders while struggling with existing ones. I say this with respect: please overhaul how you manage the flow. You’ve got great food—now the service needs to match.