Wingstop

I ordered on line and picked up. My order was ready on time and packed very well. Most of all a lady at the counter was so friendly, sweet and professional. I can't wait to eat these good looking food with watching the play off game tonight!

It was a good experience the food in this place! The work team was kind, fast and friendly. It is a small place, but comfortable for small groups or couples. They have varied flavors to enjoy.

I was happy to see them in Herndon and they started out good! But the quality of service and food is slowly dropping. I ordered my food over the phone and when I arrived he said he didn’t get the call, clearly he was not telling the truth! Even after I confirmed the phone number. This was my first rodeo. And then the chicken he sold was cold, old and dry with no flavor (hot honey) was sprinkled but bc they seemed to been sitting so long it didn’t stick, so insulting! Come on OWNER get the hired staff on board, the importance and how to stay in business in the US!

Ordered some chicken tenders online and came to pick them up. When I walked in there was an employee who had the prep bins on the ground and was dumping a bag of frozen chicken into the prep bins on the ground. A piece of frozen chicken fell out onto the floor and he picked it up and threw it back in the bin with the rest of the chicken. I called corporate to let them know and the person on the line didn’t really seem concerned and said someone would reach out to me within 72 hours to resolve my issue. Finally got the call from the general manager and he was very aggressive on the phone. Talking over me and raising his voice and said that the reason the employee would pick the chicken off the floor and put it back with the rest is because they have to account for every piece, as if food be

The customer service went down. I went in the store to place an order and the young lady was so engrossed in her phone she didn’t notice me at the register. Even after she noticed her head was in her phone the whole time. Between typing my order in she was texting and even before I started punching in my pin she left the register to get on her phone. She’s not the normal young lady who works but they need to get a grip on her customer service.