Wingstop

Dear Wingstop General Manager, I am writing to let you know about a disappointing visit to your store on Sunday 11/16/25 evening. The location was very busy — the dining area was full and there were six people waiting at the front door — yet only two employees were working. That staffing level felt unacceptable for a weekend crowd. Service was slow and uncoordinated. One employee worked at a very slow pace, almost as if still in training, and did not acknowledge the group waiting at the entrance. He spent a long time putting fries into bags while customers stood waiting with no updates. Overall the experience suggested the store needed more team members on duty to handle the volume. On weekends, please consider scheduling at least four people during peak hours to reduce wait times and i

I went here on December 16 at 5:30 PM For my lunch break, I was only taking a 30 minute lunch from my work which is only like 200 yards away I placed my order on the Wingstop app by the time. I got my food and started walking back to my work. I only had two minutes left on my lunch break of a 30 minute lunch. I called back the next day to speak to a manager. it’s like they did not even give two craps. I called back yesterday on the 18th to speak to a manager another manager. It’s like she did not even care that I had a bad experience. She said she will forward my information to the general manager, and they would get back to me that has yet to happen. I would not go here that was only my second time at the Wingstop and that’s my last time ever at a Wingstop I may go to other Wingstop, but

I observed that there was only one employee working in the back, which seemed to contribute to the slow service. I also noticed an employee using the same bowl multiple times for different sauces, which raises concerns about cross-contamination and flavor mixing. Additionally, I noticed that the kitchen area appeared to be unclean, which is concerning from a hygiene standpoint. I hope you will take these points into consideration and implement measures to improve service speed, hygiene, and proper handling of sauces

I use to like coming here. I still do only because I live in lemon grove and it’s convenient. But everytime I come here there’s always issues with my order. First couple times, it’s fine. But everytime, doesn’t make sense. They seem so unorganized. And the cashiers working the front should never say “what do you want?”

A younger boy abandoned the older lady while the whole Wingstop was crowded with customers and DoorDash pickups. A jerk wants to stroll in with a smile on his face, put on a belt!!! I waited an hour for my food and only got to enjoy it for 15 minutes. If you're the owner and you're seeing this, please make some changes. It's NFL Sunday and you have essentially one employee working the entire time? LOL!!! 0/10, I will never return to this location. Also, where is the trash can in this store??? I had to sneak behind the counter to throw my trash away. Ridiculous.