Wingstop

Subject: Complaint Regarding Online Order Fulfillment and Customer Service To Whom It May Concern, I am writing to formally express my frustration regarding a recent experience at your location, which unfortunately is the second time this issue has occurred within the past month. On this occasion, I placed an online order at approximately 3:00 PM with a scheduled pickup time of 5:30 PM. The order was placed well in advance specifically to avoid delays, as we were hosting a family gathering. My brother also placed an online order at 3:30 PM. When we arrived at the store together at the scheduled pickup time, his order was ready, while mine had not even been fulfilled. When I asked about my order, the employee responded in a very rude and unprofessional manner, stating that it was not re

The inside was smaller than I thought, but that might also be because it was packed. Which tells me it should be good food. I got the 8 piece hot honey wings. It came with fries and a soda cup. I really liked the wings. I got the boneless ones. Very flavorful. I don't care much for fries, but they were edible. I will definitely go back and try something else!

My boyfriend and I stopped by for our six piece wing combos. When we arrived, we walked in to see the employees groovin n' movin to the sick tunes. Dare I say hittin a little boogie. As they should. The food was fire as per usual. The Food: Exquisite The Service: Phenomenal The Atmosphere: Groovy

Placed an order around 1pm for pickup and set a pickup time for 4:20. Get there at 4:20 and they say it's not ready and it would be done soon. 5:15 is when my order was finally ready. Almost an hour past the time I asked for it to be ready. I get they were busy but that is ridiculous and I don't blame the people who asked for a refund. I usually love this place but lately the wait times have been horrible

We love wingstop, but on January 24th they had a weird system mess up. We ended up waiting an hour and 45 minutes for our food not to be ready and quoted another 1/2 hour after that. We had ordered ahead. During that interaction the manager was hard to get a hold of and we thought we were not going to get a refund. Next day we called and talked to a Manager, her name is Gina! Gina was amazing, she comped our meals and gave us extra items. Best part we didn’t even wait 10 minutes for our food. We were left dishearten and thought we wouldn’t come back. But Gina saved the day and wing stop richland will continue getting our business. Hire more managers like Gina