Zaxby's Chicken Fingers & Buffalo Wings

idk what’s been going on with the expo there lately but genuinely it needs to be staffed better, past three times i’ve been up there i’ve had problems with my order and tonight got me at my wits end, like i had whole sides missing, sauces that i paid for missing, entirely different sized chicken finger baskets than what i paid for, and just the *idea* of sauce being on the fingers when i order them tossed. i already had a bad day and couldn’t check my bag at the store so when i got home to see so much food missing and entire plates with no sauce THAT I PAID EXTRA FOR it just has me at my wits end. this happens rather theyre busy, slow, in the day time or near close. plus the strips haven’t been fresh a single one of these times either. ain’t no other zaxbys location near here worth going t

Man. I’ve given this location a lot of chances. This place is going down hill. Service, food, everything. All around terrible service. Hardly give any food for a large meal. Food cold. This has been going on for a while. Might be time to evaluate this store.

Thank you Michael C !!! Backstory.....my son finished his soccer game in Bethlehem late, so we stopped by a Zaxbys on the way home (a different location). That, other, Zaxbys was taking a while...especially only having 3 other customers that came and went to that store. We continue occupying space in there for 30+ minutes total, until I see the last guy get his meal in 7 minutes. I ask about mine and the computer was clear...as the go through the log they find it and realize they had given it to someone else. They did apologize, but all i could say is that (now 9:33pm) was "I don't have time for this...and I requested a refund. We left that location and went to this Zaxbys on HW72. I was still very agitated when I entered because it is getting late and my kids hadn't eaten since lunch-time

As soon as we received our order my car started to smell like something was burning. All of the fries smelled and tasted burnt along with the chicken sandwich and tenders. The chicken was very very overcooked and the oil used to fry the chicken and fries was very old/burned. None of the standard sauces came with the orders and the few xtra I got weren’t in the bag either. I’ve never had this bad of a food experience before at a Zaxby's. Paid close to $45 and couldn’t eat anything I purchased.

First of all, why is it sometimes I get charged $.25 and sometimes I dont for sauce? They made my order wrong, so I went back through the drive-through to get another nibbler meal hopefully this time with cheese. I pulled up to the window, told them the issue with my meal and they told me it HAD cheese on it…… I said no it did not! The manager said, let me see I showed her and she snatched it out of my hand and threw it away. How are you going to accuse someone and be wrong and not apologize? Very rude workers at this location.