Zaxby's Chicken Fingers & Buffalo Wings

The manager named Tracy is more interested in talking over customers than trying to fix issues. Sent me a "meal deal" with no fries then said i ordered extra toast instead of fries. I did no such thing. The meal states it comes with fries by default. She also refused district manager or franchise owner contact info.

I placed an order for pickup at night with still over 30 mins to close. When getting my food through the drive through, the worker shoved it at me trying to just rush and get me out of the way. When I checked my food after parking nothing I paid extra for was in my order. I was given the wrong drink, no sauces(which I paid for), my bacon was missing from my chicken bacon ranch fries, they didn’t give me sweet tea as ordered, and I didn’t get the extra tender that I paid for as well. When I went back I asked for just the sauces and the worker said “OMG “ when going to grab them .

Food was not fresh make sure you check your food chicken, chicken fingers too salty and very small and fries was not fresh they just put more seasoning on them. This is Monday 7/14/25 @5:45- 6:00pm

Went there last night, order came up to over 30.00. Ordered 10 traditional wings and 10 boneless wings. When your a paying costumer you want what you paid for and I didnt get what I paid for after repeating the order back three times and they repeating it back to me. This is an on going thing at this restaurant. One, they have too many young people working in there at one time, you can see right throw the drive through window it looks like a gathering and not work. Whose so ever own this restaurant, put all of them on probation, cut your labor and save yourself money...their just gathering anyway. Called up there and talked to the manger,he seems very unconcerned. Kept saying, I gotcha..that was good customer service.

Food was terrible spent $22 on inedible food. Plus the order was not correct. The employees think it’s a free for all there. Just hanging out not doing there job. Maybe hire some people that want to work and get the food out correctly.