Zaxby's Chicken Fingers & Buffalo Wings

Walked in and the cashier (Maddie) was cussing under her breath about the food she had to bag up. Wasn’t a very warming entrance to say the least. My food was so cold I had to ask for them to remake them it, but was met with a back of house member saying “it wasn’t cold”. I’ve been in the service industry for 9 years and haven’t experienced a company having this extent of unprofessionalism. Very disappointed and won’t return!

Considering the amount of money this store spent to tear down and rebuild you would think that upon reopening, with almost no patrons visiting, that our orders would be correct. Two finger plates that did not include the slaw or toast that were ordered. Photo for reference. This is ridiculous. I certainly don’t expect to hear from anyone with zaxbys as the last complaint made against the other location, for missing items as well, was completely ignored. Steer clear.

Zacby's on 25th Street in Cleveland, TN, presents a perplexing predicament for its loyal patrons. Nestled amidst a pristine facade and tasteful landscaping, this eatery initially beckons visitors with the promise of a delightful dining experience. However, as one attempts to secure a parking spot for an in-person rendezvous, an astonishing revelation unfurls—a baffling parking arrangement that grants priority to delivery drivers, rather than the loyal customers who grace the premises. Picture this: you arrive at the establishment, your expectations high, only to encounter a perplexing parking puzzle. The available spaces for guests are inconveniently parallel to the drive-through line, forcing you to maneuver through a sea of idling vehicles, their engines purring impatiently. Alternative

4 piece fingers to go. Ordered tea sweet, got unsweetened. Fries had no seasoning, coleslaw was dumped all in the container, sauce and coleslaw all over the outside of the container. Takes alot of effort to provide such a bad experience. Definitely avoid this location.

I am leaving one star. I do not know about the food yet. I have ordered and haven't received it. The reason I am leaving one star. I'm asked to pull around no car behind me in line. No cars in front of me. We want you to pull a ramp is what I was told. We pull around and there is cars in the parking spots. I was told to park in there so I'm sitting here waiting on my food realizing that my ticket just says gray car and there is other people in Gray cars sitting outside. All we need to do is just make my food when I pull around. I don't need to pull off. This is extremely stupid. No one was in line behind me nor was they in front of me. This pull around stuff really needs to stop.