Zaxby's Chicken Fingers & Buffalo Wings

i ordered my food online roughly 40 mins before making it to the restaurant. after i got there i still had to wait another 20 for my order to be ready and this is what i was served. not sure what’s wrong with that afternoon crew but they need to get it together

This is the worst Zaxby’s location ever! The customer is truly terrible! The employees are rude including management! Daniel is the only employee at this location who has great customer service! From start to finish my experience was terrible! The young lady working outside taking orders barely spoke. The wait to get to window was about 5 minutes while waiting I saw the menu because my order was taken before I could see the menu anyways I saw a frozen strawberry lemonade I wanted to try. Well when I got to window a young lady with bright yellow hair and extremely long unkempt acrylic nails note that some were missing was rude told me I could not add on to me order. When I received my drinks the ice had already melted so I asked her for new drinks she took the drinks and told me to pull up.

This is and odd location honestly. I've gone to a lot of zaxbys and this is the only one where I've had to go through extensive scrutiny when it comes to fast food. If I go three times a week at least two of the times my food order is incorrectly made. I have decided most times when I go to keep it simple. Only order fries and the chicken sandwich. Surely you can't make that wrong which to date they haven't. If I order a salad of any kind from them it's wrong. Something is added or if I take something off when ordering they don't take it off period. Seems a little chaotic in the back when they are getting people's orders together while I'm waiting. I used to go through the drive thru but if they can get my order right while I'm ordering at the counter there's no way I'm going go grab it fr

The only reason to go here is the location which is close to my home! The health rating is 91 (must be a family member in the Health Dept, b/c the seating area is never clean); service is always the WORST. I can never understand why so many staff are standing around or sitting in the restaurant eating area while service is slow. The young “thunder cats” have no concept of customer service. I happen to like the simple items so they get away with the terrible service!

If your a curser and haven't cursed in a while go here! If you dont cursed do not go here. This place would rather run the location with inadequate staff instead of closing for the evening and but out a bad product. This was my FIRST and LAST visit to this location..... Upper management if you all need a location to close. This would be my recommendation. My entire experience was horrible then when I spoke with the manager I understood why.