Zaxby's Chicken Fingers & Buffalo Wings

I do not like having to leave negative reviews. Especially,when the service was great. The young man who took my order through the drive thru was kind and cheerful. As was the woman who handed us our order. However, up on opening our containers our food wasn't so great. The chicken wings were smaller than my fingers, the chicken was dry,the toast and French fries were hard for both meals. The only thing that was good we're the cheese bites and drinks. The meals aren't cheap and it's not the first time. Again, the customer service was great. Loved the attitude and the mood. We love Zaxby's but this meal wasn't it.

Great location with employees that care about the quality their putting out. GREAT JOB FAM! KEEP UP THE GOOD WORK! IM Proud OF ALL OF U! ✨️

I had a great experience thanks to the excellent customer service I received from Alyssa. Even in a fast-paced environment, they were incredibly patient, attentive, and maintained a positive attitude throughout the entire interaction. They took the time to make sure my order was correct and handled everything with professionalism and kindness. It’s clear they take pride in their work, and their friendly demeanor made my visit much more enjoyable. Customer service like this truly stands out and deserves recognition. Would come back here in heartbeat over other restaurants because of her customer service.

As soon as we walked up to the counter the lady yelled at the other staff members because she was having to cover the drive through and lobby… while she was staring at us. We were the only people in the restaurant. Then the lady proceeded to dust the vents while we were eating in the restaurant…. Seems like a task that could wait until people aren’t consuming food.

My first time ordering from Zaxby's today, 02/02/2026. I did an online order with my mother. We spilt the cost, but the total was $30.49. We waited for over 30 minutes in the drive-thur at the second window for our food. Some cars behind us didn't even make it to the window, and just left. When we finally got our food, it was bland and dry. The food was not worth the money! The only good thing was their milkshake. I finished a regular size (nearly large) shake within the time we were waiting for the food. I won't be going to Zaxby's again.