Zaxby's Chicken Fingers & Buffalo Wings

I came in here for lunch on a Saturday and had the lemon pepper big zax meal and it was DELICIOUS!!!! I was greeted with a warm and inviting hello when I first walked in and the staff was very friendly even the manager gave me a little background on their process for making the coleslaw ☺️

Time and time again I support this Zaxbys simply because the extreme closeness and time and time again I’m highly disappointed in the service and food. But after today I’ll never give this place another penny. I’ve had multiple remakes and their ID policy for app users is a constant bother. My sick mother loves Zaxbys so I’m always getting it for her. She wanted to try the chicken finger taco today and within 5 min of arriving home the bag was soaked with sauce to the point the bag ripped with light handling. Just to open the mess of a taco which might as well had been a zalad in a hot dog container. I’ll drive to hwy 78 before i ever return to this location again.

Today I purchased a meal from Zaxbys, and unfortunately, the quality was far below expectations. The fries were undercooked and excessively greasy, which greatly affected the taste and overall experience. I believe it is unacceptable to receive a product in such condition, and I hope measures will be taken to improve the preparation and quality of the food.

I ordered two chicken dinner plates but got two coleslaws instead. Then I reordered two chicken finger plates and got 10 fingers and 7 long pieces of hair. I'm not sure what's going on, but I'm never ordering Zaxby's through Uber Eats again.

I go to this location often because its the closest store around me. They're rude at the drive thru and all around customer service is extremely poor. They dont say thank you. They never have sweet tea, and often substitute with unsweetened tea without asking. One time an employee spilled tea on my arm passing it to me through the drive thru window. They didn't apologize. They dont care to put extra sauce in the bag when you PAY FOR IT Sometimes they only give you 2 chicken strips in a big zax snack, like counting to 3 is a difficult task. And why is the food never actually hot?? Overall, EVERY time I've been to this location, they have the same attitude, inconsistency, and cold food.