Zaxby's Chicken Fingers & Buffalo Wings

2/26 Very unprofessional store manager and employees working this night. Didn't get all the food we ordered and what food we received was cold. As we drove around to get the rest of what we paid for the girl at the window said "Well we gave y'all all the food that we had left".... This is after 5 cars got their food that was behind us as we "waited for them to prepare ours". So I guess we were suppose to be ok with the leftovers.... What's wrong with this generation... At this point my angry husband told the manager to at least give us the money back for the food that they knew they shorted us..........Ridiculous..

Order for 5 people tonight and everything was perfectly fresh, hot and rolled in sauce especially for busy Friday night. Kudos to all staff that worked tonight. Money well spent to night.

This is not the first time that I've ordered and not gotten what I ordered or got me amount of food that I was supposed to get.....It happens way too frequently

11/9 6:15PM Letter to management: My door dash client ordered one JAX meal @ 545. Arrived by 6:05 to pick up. Her order sat at the order window for an additional 20 minutes. During this time, 3 families entered, waited to have their order taken. All 3 families walked out after being ignored at the counter. One woman had to yell at a worker to get their attention and asked “Is the counter open tonight for orders?”. I asked about my delivery and was told “we need to make cookies” yet the worker didn’t bother to either make the cookies or ask for someone to help. I ended up calling my patron to convince her to let me bring her order without the single cookie. By that time it was 6:45. An hour after the order was placed. Whoever was the manager 11/9/25 at 6PM, they could use additional leaders

On too many occasions at the Zaxby’s in Macclenny Florida somehow my order is constantly incorrect. I ordered a four piece chicken tender open the box once I getting home. Guess what only three chicken tender. the reply from the manager on duty, people make mistakes . Which is always the answer. He expecting me to drive back to Zaxby’s to get one chicken tender.