Zaxby's Chicken Fingers & Buffalo Wings

Pay attention!!! I asked for dine in and my food was bagged up. I was sitting at a table waiting for my salad when I heard my name announced. I had to walk up and get my food and ask for it to be placed on a tray. Unacceptable, Zaxby’s! Please train your staff to not be on their phones socializing and to LISTEN to what the customer says. It’s important to have some semblance of attention and not stand around as if you don’t want to be at work. This was my lunch break and made for a less than gratifying experience.

Ordered chicken tenders shortly before closing and was served completely inedible food, dry, overcooked, and clearly not fresh. Returned immediately and spoke with the manager, but was told a refund couldn’t be issued because the registers were already closed. Very disappointing experience at the Zaxby’s on Brownsville Rd. Food quality and closing procedures need serious improvement.

So I went today 1/11/2026 and waited in line. They had a server out taking orders. It’s a younger staff. However when it came time to get my food which was $33 I waited nearly 25 min with no update on what was happening. I waved someone down. Apparently they burnt the fried pickles so they had to make more. Those too were burnt. Along with the egg roll for my Asian zalad. Although the lady who informed me what happened was great. I tend to have a super bad experience every single time I go to this particular location. My food was cold by the time they handed to me. The cookies were super cold and smashed together. I think the oil was burnt. Whomever works that area needs proper training. I waited in line so long I didn’t even want to go in and get hot food or complain anymore. It’s too muc

Not sure what happened to this location, maybe they got new staff. Sat in line for 40 minutes waiting on my mobile order, I finally receive my food and it's missing half of the entire order. Now I've been here for 45 minutes and they have to make the rest of my order. Then they make the rest of my order wrong so I have to give that back and have it remade again. Awful service from a location that used to be amazing.

Came through the drive-thru yesterday; the cashier didn't read my order back to me and gave me a glob of nasty cole slaw instead of the extra fries as I asked for. Teach your employees how to read guests' orders back to them; that's a part of training.