Zaxby's Chicken Fingers & Buffalo Wings

UPDATE: I've had nearly 10,000 contributions with restaurant experiences and have only given out a 1 a handful of times. Even those instances I've given the establishment a second chance to correct the issue or it possibly was just a bad shift and the next time I come was fine and I change the ranking. This is the ONLY review that I've given a 1 and stand by it! I received a response from the owner requesting that I go through their customer service site and let them know what happened so that they can correct the issue. No surprise here, I did exactly as he said, and I haven't heard anything from them. This is truly a horrible corporation top down to its store employees. I would advise staying away from this restaurant unless you want to deal with what I have just informed you of. This l

We ordered through the app to have our food ready by 645 pm. Arrived at about 641 and figured I would be a little early. My wife went in to find out that they had forgot our order. Nearly 20 minutes later my wife said that people that were coming in behind her were getting their food but the girls upfront had to keep telling the guys in back to make our order. A few minutes later she finally came out with our food. The whole point to the app is time management which is why you pick what time you want your food ready. If I wanted to wait I would have just went through the drive through and ordered. Do better Zaxby's.

Originally I went through the drive thru at 10:06am. They open at 10. My signature zax sandwich did not look fresh and the bacon was old. I came back and went inside. There was a young white and black girl in the front. They were very respectful and polite. The cook remade the sandwich and the second sandwich was made perfectly ! I loved the service and the customer service.

We’ve eaten here a few times. We always get it to go. This time we ordered online and picked up our meal threw the drive thru. Almost every single time we’ve eaten here some part of the order is wrong. Luckily the food is good so even if it’s wrong it’s still good enough to eat. We got the family meal deal of 30 boneless wings, comes with two large fries and toast. We added fried pickles and an extra order of fries to the order. Ordering online made the meal perfect! Nothing was wrong with the order itself. However all the chicken was super cold. Weird but the fries were hot. Pickles were warm too. Just the chicken was cold (30 seconds in microwave fixed that!). All three flavors were pretty good. Although this isn’t my favorite place I’m sure we’ll eat here again out of convenience.

The food here is extremely salty and hardly edible..especially the fries. I ended up throwing away all of my food because it was just overkill. I ordered the 4 piece chicken fingers and their fried pickles. The only thing I actually enjoyed was the fried pickles, everything else was trash. On top of that, whoever was at the drive thru was pretty damn rude and I guess they just hate their job. I refuse to go back to this location, wait times are ridiculous from past experiences, and just nasty customer service. No thank you!