Zaxby's Chicken Fingers & Buffalo Wings

They need to train the personel better. I went to order 20 wings....I wanted them dry with the sauce on the side....she said i could trade the ranch for the hot honey mustard but not both. And when asked she looked very confused about how to do her job. Dont waste your time coming here, I won't be back to incompetence that they show here. And all that was after she walked by us 3 times, talking to the drive thru person, before she asked if we wanted to order.

I would give a -0 if I could. I will never visit this place again. Today was the absolute last straw. When we arrived, there were employees standing near the front door smoking, which is completely unacceptable for a food establishment. Even more concerning, those same employees went back inside without washing their hands, creating serious health and sanitation concerns. The overall atmosphere was unprofessional, and most of the staff was rude, unfriendly, and dismissive, showing no interest in providing basic customer service. There was a clear lack of leadership and accountability. The only positive part of this visit was the employee who took our order. He provided great service, was polite, and did his job professionally. Unfortunately, his effort was overshadowed by the poor behavior

Zaxby's most of the time deliver great food and service.. Only one thing.. someone need to monitor or measure the amount of salt that goes on the buttered toast and chicken fingers.. Say the manager do a taste test once the mixture is switched out to make sure its not to much.. The food comes out hot consistently..

Whoever was working night shift on March 6th, 2026 was extremely unprofessional and dismissive. I arrived about 20 minutes before closing, and there was only one car ahead of me. After about five minutes, I looked up and saw a Black girl—think she had glasses—just standing at the window, deep in a full-on convo with her friend in the car ahead, completely ignoring that I was waiting. Even her mom, who was parked across the drive-thru, tried to let her know there was a car behind, and she just responded with something like, “Yeah, I’ll get to it in a sec.” I only ordered a 3-piece nibbler and fries, but after waiting 10–15 minutes with no sense of urgency, I just pulled off. Her behavior was childish and completely unprofessional.

Staff is always friendly and helpful. Food is yummy and restaurant is clean. My only complaint is....they have no problem giving out questionable fries....but are they happy to make fresh if you request