Zaxby's

This breaks my spirit to even articulate in words the hurt and mistreatment I experienced at my very last time being a customer and consumer at Zaxby’s. I am a long time customer and was a very avid fan of zaxby’s restaurant before my final visit at the establishment. So much that I would drive over 45 minutes out of the way just to grasp that tasty chicken, but this last time was my very last time no matter how good the food is I will not return to a place that treats its guests so poorly. Not only did I drive about 50 minutes to get to zaxby’s and wait in the line and order once I got to the window I was told that there was no way they could break a $100 bill. Although I ordered over $30 worth of food after speaking with the employees at the window I said fine I’ll go and find change bec

I recently visited Zaxby's at 1918 Wescott Ave in Sugar Land and was really disappointed. I ordered the Wings & Things Meal and a kids meal, but both plates barely had any fries—what a letdown! The tenders looked more like nuggets than the juicy pieces I expected. For what I paid, I felt like I got way less than I should have. It honestly looked like someone had already eaten part of my meal! To make things worse, the drinks from the machine were gross. I was hoping for a nice meal, but it turned out to be a big disappointment. Not worth the money at all. I won’t be coming back anytime soon!

We ordered online and asked for curbside pick up. We got there 5 mins early. I checked in. Our order was supposed to be ready at 8:27 pm. There was ZERO traffic inside. And one car in the drive thru. I waited til almost 8:40 and no one came out with our food. I pulled in thru the drive thru. We got our food. It was cold. We ordered a large fry with our meal (paid extra) and extra fries instead of cole slaw. There was hardly any fries. No Zaxby sauce. Our food had been sitting on the counter bagged up for who knows how long. This is the 2nd TERRIBLE experience I've had at this store.

Zaxby’s is always really good and the food was fresh and hot. The chicken and fries were so good and everything came out fast. Jess was really nice and made the place feel welcoming. She was patient and made sure the order was right, which I appreciated. Overall it was a really good experience and I’d definitely come back.

Jessica was my cashier she was very welcoming and gave great service. The entire team that day were very high energy, which I appreciated. I ordered my chicken and fries well done, and the guy cooking came out to verify that was exactly what I requested. Then he did just that! It’s odd to receive such good service in the food industry to me these days, but I was absolutely proud of the team working on 1/5/26 during the 5 o’clock hour.