Applebee's Grill + Bar

Service is basically non-existent. You seat yourself and place your own order via a janky website on your smartphone. In addition to missing several photos and many item descriptions, and said hanky site has the audacity to ask for a tip before you've received any service. And I mean *any*. Knowing that not tipping could affect the quality of service I would receive, I dawdled for quite a bit before placing my order. Despite this, I wasn't brought so much as a single napkin, let alone silverware or water. Ultimately, I'm glad I did not tip. The cocktail was weak and way overpriced, and the food was loaded with salt. Even after placing my order, I had to make 3 separate requests to get the basics (silverware, napkins, and water), and even that wasn't easy. The two times my server checked o

I was happy to learn that the restaurant was open - it is usually closed when I visit the Richmond airport. However, I quickly learned that it is better when it is closed. It really seems that this isn’t a real Applebees but a restaurant run by a food service company which has kept the Applebees sign. Food was terrible and burnt. It would be overpriced even if it were Applebees food. Servers don’t even come to your table to take your order - you have to order with a QR code and pay before you ever get your food. Eat before you go to the airport!

The worst experience ever. Only 3 of 11 beer taps are working. I've been sitting at the bar for 30 minutes and still haven't been able to place a food order. They are the only restaurant before security, thus my only option (I need to check my bag and there's no one at my airline's ticket counter yet), or I would've left a long time ago. I suspect that it's only because they are the only option that they're still in business. Next time I'll eat before I get here!

Bad treatment from the employees. After 20 minutes, they try to take your order. You go with your hungry kids and ask for the children's menu, and they say it's not available, because they don't offer it there. I don't recommend it.

Excellent place to dine in if you're at the airport and have time to burn! Genuinely was taken aback by the tasty burger! Definitely one of the best I've had in an airport! For this reason, I must give it a 5 stars. Burger was a classic cheeseburger add extra crispy bacon. Emphasis on the crispy bacon! Did appreciate attention to the small things.