Braum's Ice Cream & Dairy Store

Ok Guys, this one is going to be tough because I am from the Midwest and we absolutely ❤️ Braums but unfortunately Tonight (Saturday) we went to grab a sweet treat but once there it was a lil bit of a line and people were trying to figure out what they wanted. So what I'm going to do is list the negatives FIRST, then the Positives. 1. The Hispanic young male whose name was pannin (or something to that effect) couldn't speak good English. That will fly with fast food but a place like Braums in upscale Flowermound (not so much). He did not understand the types of ice creams we wanted. 2. I asked for a Turtle Sundae with "No Nuts", he proceeds to put nuts on the sundae and when explained again "No Nuts", he proceeded to pic them off with his fingers.....dh??? Dude, what in the OSHA Hell

Stopped in for a quick lunch. Service was a bit off. 5 or 6 people standing behind the counter and no one really wanted to acknowledge my presence. Took about 2 to 3 minutes for someone to get enough courage to take my order. I'm really not a scary person. A few tables needed to be wiped off in the dining area. Odd that son many had nothing to do but there were tables needing attention. Hard to beat the classic #1 combo with a side of Braum's sauce for the fries. Burger and fries were both fresh and hot.

Not happy I come thru this drive thru several times a week with no problem the one time I have an issue as soon as I got home I called to tell them the order was wrong. I was told no problem keep your receipt and come back we will fix it for you. I was basically called a liar by the manager because whoever answered the phone didn’t write my name down. I will not be coming back here ever and I will find out who the district manager is to file a complaint against this manager so this burnt thing is what she decided to give me! 😡😡😡

Good burgers, great ice cream, and a convenient little grocery section. The food is fresh, the ice cream is top-tier, and the market has essentials like milk and bread. Fast service, fair prices. Solid spot all around.

Came in Sunday around 11, store was very clean and service was fast and friendly. Food quality was great and ice cream servings were appropriately sized. Overall great experience at this location.