Chili's Grill & Bar

My family and I went here for dinner tonight. Everyone was very nice and accommodating. Our waiter never let our glasses get empty! The food was also delicious and fresh. My husband had a burger and fries (the burger started with a Q but I can’t remember what it was called…but it had to be good since he ate half before I was able to get a picture!). My oldest son had ribs and he said the sauce was nice and thick. He didn’t care for the Mexican rice as it was a bit thick. My youngest got his Chili-favorite (loaded potato soup). I had chicken fingers with two sides of garlic mushrooms and everything tasted like I made it at home! My only complaint is that the tables are a bit too close together so the women behind us kept hitting our chairs when they moved around. We will be back!

A bit disappointed. Usually when you go to a Mexican restaurant they have complimentary tortillas and salsa. They don't and at $11 each I'd rather go to the store. Maybe it's just this location (Shelbyville) but when we went to the one on Kingston Pike in Knoxville they did serve it. The service was kinda slow but she gut was nice. It was pretty empty with maybe 5 people here. I ordered 4 chicken crispers with White Cheddar Mac and Cheese and fries with BBQ sauce and Honey Mustard sauce with a ranch sauce on the side. My husband ordered the Mushroom Suisse burger with fries. The food was abundant. The Mac and Cheese was ok at first bite. It tasted good but it was too dry. I make Southern mac and cheese and it's moist. The fries were good. My husband liked his burger.

We frequently visit this Chili’s, and in the past the service has been hit or miss. Sometimes the staff is friendly, quick, and courteous; other times they seem short-staffed or undertrained. Until today, none of those experiences felt worthy of a negative review. Today, however, was extremely disappointing. My wife and I came in for a late lunch with our twin 18-month-old daughters. A party of 12 arrived just before us, which caused a brief delay in seating—no issue there. Once seated, we began getting our daughters settled and waited for service. We assumed the waitress taking the large party’s order was also assigned to us. Fifteen minutes passed without a single employee acknowledging our table. During that time, a different waitress walked past us multiple times without checking in

Dominic is absolutely amazing! We come here fairly often and have had him twice now, and he consistently goes above and beyond to make sure we’re happy and comfortable. He has such a great attitude, and we always look forward to seeing him when we come in. He truly makes every visit a great experience!

Definitely worth the drive! Our waitress Tiffany, was the cherry on the top. She was very knowledgeable and attentive in every way! The prices are decent and the food was great too:) Thank Chili's!