Chipotle Mexican Grill

It's pretty good. Depends on the time of day.You go. The staff is really friendly and helpful and they do what the can did give you what you want. The only issue is it's right next to west lake high school.So lunch is a madhouse.

This is BY FAR the WORST-RUN Chipotle in the country. The place is ALWAYS a MESS, MOST of the staff with the exception of maybe 2 of them make it known they hate their job and hate being there. 90% of the tables are never cleaned, there is a line out the door during lunch with NO ONE in the seats because the food is never ready and everyone looks mad all the time. You would think in one of the wealthiest zip codes in the country, Chipotle would at least check up on this store …. and if they do, then the regional manager needs to be fired. The hiring manager needs to be fired regardless. Worst staff ever, no one even cracks a smile, its such a downer even walking in there. The ONLY reason why they do so much business is because Westlake High School is close, and high school kids dont

They barely added any rice and beans to my burrito it was the smallest burrito I have ever seen, especially compared to the customers around me. When I pay close to $15 dollars for a burrito i expect it to be a reasonable size. It’s because they barely added any rice and beans. The people making the burritos seemed stressed also because their boss was yelling at them from the back.

I always order ahead because I have a very short lunch. Two times not I’ve waited over 15 minutes from the time it was supposed to be ready. With literally no one in the actual line. I could have just gone through the line. Today the wait was for meat. They left the food sitting on the counter for 10+ minutes while they make the meat, I asked them to remake it so it wasn’t cold and I’m happy they did, but it’s just so frustrating because I run out of lunch time waiting for an order that was supposed to be done before I got there. They are also marking them as ready on the app even when they are not. I’m sure to avoid getting in trouble.

Gross tables. They don’t clean the tables and ignore you if you ask for something to wipe it off with. Employees were quite rude and the chips were stale as could be. So odd- Chipotle’s in different parts of Austin are managed much better. This one is unclean.