Dunkin'

This is the worst Dunkin ever. It is conveniently located near my job so I have put up with the constant mistakes for 4 years, but no more. The coffee is inconsistent, very little or no swirl every time - to the point that I have had to start ordering 4 or 5 swirls just to get a normal amount. Today I got a bagel that had almost no cream cheese, like an undetectable amount. A month ago I got a sandwich that had parchment paper baked into the bagel, complained and never heard anything back. Sure they have some nice employees but what good is great customer service if you can't follow simple instructions on a mobile order. It was NOT busy today so there is no excuse. Take your money and burn it because that would be a better use than ordering from this hole in the wall.

Tiny location inside of a gas station. Bathrooms on site which are shared with the gas station, moderately clean. 4 picnic tables outside with plenty of parking.

I wanted to leave a review specifically for the young woman working on Tuesday, Dec 31 at 2:15PM. She was extremely friendly and had great attention to detail. She went the extra mile for me. Thanks for a great experience!

Tim at Dunkin in Berlin is phenomenal and has been for the 3 years i have been going there every weekend! Always swamped and always alone. Every customer says nice things about him!

There's one guy that works there that you can tell he just doesn't care about his job. I had an ice coffee with the sugar melted and I also had a refill cup. He charged me for a large ice coffee, it was almost a dollar more. And he was just very careless making my order. My coffee was AWFUL!!! The rest of the staff however is much better. Update: Awful. Got everything in my order wrong. Same guy still working there. Smh. Coffee wasn't made correctly, 2nd coffee same. Not made correctly. Ordered a sandwich on a croissant and got it on a english muffin. Super crowded. Too many bodies not enough room!!!