Dunkin'

"I wanted to take a moment to express my sincere appreciation for the incredible team at Dunkin'! Every time I visit, I'm greeted with warm smiles and exceptional service, even during the busiest hours. It's clear that these ladies work incredibly hard to keep everything running smoothly. They handle long lines and complicated orders with remarkable efficiency and a positive attitude that brightens my day. I'm always impressed by their attention to detail and willingness to go the extra mile. Whether it's remembering my usual order or offering helpful suggestions, they consistently provide top-notch customer service. You can tell they take pride in their work and genuinely care about making each customer's experience a great one. The atmosphere is always welcoming, and it's all thanks to

UNBELIEVABLE!! I placed an order through the app hoping to have a quick drive thru visit. My order processed through my card but did not process in the app somehow. I had proof I was charged literally minutes before I came to the store. I went in (had my baby in my arms and everything) and explained to the employees what happened and they basically told me "not our problem" and told me to "Google it" in order to fix the issue. Seriously??? Based on reviews, I see I'm not the only one struggling with this location being total garbage. Its unfortunate that they have basically free range to be total jerks that make gross under flavored drinks or undercooked food because they have no competition close by. I will be contacting corporate. All I wanted was some donuts for my kids on the weeken

I was on my way back home to rochester. When our little five month old decided, it was feeding time and we did not have water unfortunately to make a bottle. (she wont drink unless its warm) I stopped here and the employees were just absolutely amazing and helped us out. Great people!! I could only imagine how great they are when it comes to getting food.

Staff is always great. And now that they seemed to be fully staffed it’s even better. But whoever is in charge of fixing the card readers and scanners… can we do that!! They haven’t been able to scan points in the drive through in over a week! And they can’t take cards if you go in so that you can get your points…

Consistently gets orders wrong and management is rude to employees and customers. Very, very slow service as well. Not uncommon to spend 15 minutes in the drive thru and having to remind them what your order is several times.