Dunkin'

Since beginning work near this location, I have attempted to use the mobile walk-in ordering system four different times. Unfortunately, the service has been consistently substandard. Despite selecting 'walk-in' for convenience, my orders are never placed in the designated pickup area; instead, they are routinely held near the drive-thru window or in areas inaccessible to me. During each of my 4 visits, the lobby staff fails to acknowledge customers, not even just myself.. leaving the food preparation lead to manage a massive backlog of orders (often 15+) while simultaneously acting as the only point of contact for guest assistance. The lack of support for the kitchen staff and the disregard for mobile pickup protocols have made this location unreliable for commuters.

The blonde short girl is very rude she just thru 6 donuts in a bag that I was bringing to a business meeting all the frosting stuck to the bag and donuts got ruined never going bsck

I used to come here all the time but the workers just got lazier and lazier to where I rather drive to Hudson or loves to get a better service and quality in my food/drinks. My order everytime is a frozen mocha coffee WITH whip cream… doesn’t get whip cream and has to ask plus they are to lazy to bother adding mocha or even the mocha swirl that I’m given at any other dunkin. The only decent and good attitude worker is the older women i recognize from Walmart. Props to her for dealing with all the lazy 20 year olds in there.

During our visit to this location on the way to Lake George for breakfast, we ordered 4 egg and cheese on croissants, 1 plain croissant with cream, and 5 coffees. Unfortunately, we did not receive a greeting at the door or a thank you. The employee, who was wearing a face mask, appeared disinterested. We requested to eat inside, but our orders were ready without our knowledge. We had to go back to the front to find out that our food was ready, but it was packaged for takeout. When we asked the girl which item was the plain croissant, she told us to search for it ourselves and suggested that we were impolite for asking.

Girl in drive through window, with neck tattoo of birds, has a terrible attitude. I questioned $13 and change for a coffee and bagel. She was wrong. I asked for a receipt and she said she was giving me one with attitude. Walked away from window and I had to knock on the window because my order was wrong. I mentioned she should always check the bill. She says she pays all her bills herself. My point was to check my bill for it being $13 plus for 2 items. Her attitude needs a check.