Dunkin'

We ordered the same coffee but look at the difference it is un drinkable. My question is how does nobody notice when handing this out. I don’t like to complain but this happens so often with this store to the point my wife chooses to go to other locations now instead of this one.

Food is the same for all Dunkin’s but this one is terrible service. One of the worst drive thru service places Ive ever repeatedly visited but I keep trying. I wish they would get their act together. Oh, and fix the exit to the parking lot. The terribly slow service backs up traffic in their own lot so you can’t get out. Today was the last time I give them a chance. Supposedly there is new management but basic customer service still doesn’t exist. ACKNOWLEDGE the customer in drive-thru when they pull up. Don’t let them sit for 5 minutes after already sitting behind other cars for fifteen. Basic service courtesy should be taught. I’ve never been in the Lowes coffee shop but they advertise directly by mocking this Dunkin. I guess I’ll give them a shot. The Complex Bean across the street is a

I usually don’t leave reviews for fast food chains, but everything about this location is awful. The iced coffee I ordered tasted like it had zero coffee in it, the bagel had nearly a whole block of cream cheese spread on it, and all of the icing fell off my doughnut in the bag. Also didn’t appreciate waiting 10 minutes just for someone to answer the drive thru intercom.

Just had the worst experience at this Dunkin. I placed an order through the app, the order said it didn’t go through, but I was still charged for it. I went to the store to see if things could be figured out, the employees were great in trying to help me, but the new Manager was absolutely cruel. As I was talking on the phone with 1 manager (an employee handed me her phone to speak to) another lady walks up all fired up saying how there’s nothing that can be done, how she wasn’t giving me “free donuts”, how the manager I talked to on the phone was wrong for trying to fix the problem, and I was causing chaos by trying to figure out how to rectify the situation. She said that she was the new manager and she was brought in to stop people like me from “getting one over” on the store, which is

This is by far the worst Dunkin’ Donuts in all of Wilmington. Everytime I go here the coffee taste like dirty water. Not enough cream not enough sugar not hot. You name it they figure out a way to mess up my coffee. I do what I can to avoid it but it was the easiest to go to and I should have known better. The guy making my coffee was beating the machine to get more sugar out because it was empty. God forbid they refill it to get my coffee right.