Jack in the Box

Came in today and apparently one of the cooks walked off the job so the food took forever which was ok. But getting home and splitting the food up I realized I was missing an entire meal. My kids had their food but I had nothing. I was missing tacos and a burger. The burger for my child had NO condiments on it so it was dry. My daughter’s meal box had the wrong sandwich with it and the two tacos it came with….she gave me one and they tasted like chemicals. I spit it out and got sick. Something isn’t right. So 30.00 of food that went straight to the trash. Oh and the two dr. Peppers tasted flat and like diluted soda. Complete waste!!!!

Yesterday afternoon (2/25/26), I went through the drive thru and received probably the worst customer experience I've ever had at the Elm location. When I pulled up to the speaker, whoever took my order only said "what can I get you" in a very annoyed tone. I understand pleasantries are limited in a drive thru, but I still expect better than that. From there, I got the buttery smash jack combo and specified no bacon. Bacon should not come on it, but I always specify due to my allergy. My fiancé got a bacon double smashed jack combo. Both combos were with curly fries. My fiancé wanted a side of cheese sauce for their fries, which apparently jack in the box is unable to do. So I asked for and paid for cheese to be on their fries. I also ordered a chocolate cake. I shouldn't have to paw throu

Ordered dilery through their app and was missing half my food. If you Order through the app the only way you can report missing items is to call. When you call it rings once then tells you they are unable to take your call and hangs up. So I went to get the rest of my food in person, bag of food in hand that I actually and my recipe. The woman didn't even believe me that I was missing items even though I had my bag and recipe. Like if I wanted to drive all the way up here I wouldn't have ordered delivery. Idk what you gotta do around here to actually get all the food you ordered and payed for, but I know if you're in the mood for Jack in the box either fully go in person or I recommend a different location.

At 830pm I went to the drive through to order, multiple cars were in the line pulling to the window. As we got to the ordering area, the lady on the speaker says “are you picking up an order” and we said no and then she yells “We closed”. Really? Do better.

I would have been served faster at a sit down restaurant. I have been here 25 mins and I'm still waiting for them to take my card for payment. The word hustle and customer don't seem to be a thing here. Won't be back. I mean yall hurting that bad you cant even Tre Dre a drop the sauce on the wings.... Wow. Glad I have my receipt.