Jack in the Box

The Colony, TX · Fast food restaurant

Rating
3.5/5
★★★★☆ 3.5
Reviews
20
Rank in The Colony
#78
of 124 restaurants
City Percentile
11%
rating percentile
Address
Jack in the Box, 4683 State Hwy 121, The Colony, TX 75056
Phone
(972) 624-1169
Website
locations.jackinthebox.com/us/tx/the-colony/4683-highway-121?utm_source=google&utm_medium=local&utm_campaign=google-local
Status
Open 24 hours

Jack in the Box is a restaurant located in The Colony, TX. It is one of 124 restaurants listed in The Colony. Its 3.5-star rating is slightly below the The Colony city average of 4.3 stars. There are 10 photos associated with this location.

About Jack in the Box

Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of... More

Hours

FridayClosed

Customer Reviews

★☆☆☆☆ 1.0 Jada Love Outing · Dec 2025

OMG YALL, do not order from here! I’m door dashing, waiting on my customers order and I see this guy been preparing orders with NO gloves.

★☆☆☆☆ 1.0 T Nguyen · Dec 2025

Dear Jack in the Box Customer Service Team, I am writing to formally report a very disappointing experience at one of your locations today. The food quality was well below acceptable standards. The tacos were cold, and the burger tasted stale and unappetizing. My son and I had been moving all day and were extremely hungry, so we ate the food despite the poor quality, but it was not an experience we should have had to tolerate. More concerning was the environment inside the restaurant. While waiting for my order, employees were using profanity nonstop. One employee working in the kitchen complained loudly and continuously, cursing throughout my time there rather than focusing on food preparation or customer service. This created an uncomfortable and unprofessional atmosphere. When my or

★☆☆☆☆ 1.0 DyJuana Mcdonald · Feb 2026

had a very unpleasant experience at this Jack in the Box location today. The drive-thru greeter was extremely rude and rushed us while we were ordering. She repeatedly interrupted and then stated that we were “running up her meter,” which was unnecessary and unprofessional. As customers, we should be able to place an order without being rushed or spoken to disrespectfully. Fast service should not come at the expense of basic customer service. This interaction made the entire visit uncomfortable and disappointing. I hope management addresses this, as no one should be made to feel like a burden for ordering food.

★★☆☆☆ 2.0 David Tawater · Feb 2026

Curly fries would be Jack's defacto offering. The staff said they ran out and would have more for 3 more hours. Was a shock as I have not observed Jack having supply issues historically.

★☆☆☆☆ 1.0 Roxana Molina · Mar 2026

We were on our way to a job really hungry and the window employee was chatting away with the car in front horrible service and took forever. Honestly he did not seem alright.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantAmerican restaurantBreakfast restaurantChicken restaurantDessert restaurantHamburger restaurantDelivery RestaurantMexican restaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.