Panera Bread

This is unacceptable for Panera. The product delivered materially differs from what is advertised. This is misleading.

Laura, the catering manager, is awesome! I ordered food for a party, and she was so helpful. Not only did she have everything ready to go on time, she packed it really well to make pick up so fast and easy. The food itself was also prepared and packed beautifully which helped the presentation on the table look really lovely. I had so many compliments. Well done, Panera, and thank you, Laura!

I ordered a large pick up order via the app 20 hours ahead of time for an important sales meeting. They completed my order 25 minutes late and with attitude. Not a single apology. When I unpacked my order, some of it was lukewarm and not labeled. They knew I was irritated, but I wasn't rude. The manager did NOT handle the situation well. I pre-paid, and I wish I could take back the tip I added. So disappointed.

Nice Panera Bread restaurant locals enjoy daily. Pretty busy and good customer service. They offer all you can sip program for I believe 11.99 per month. If you order through kiosk sometimes they offer you an instant discount on the spot before you checkout. Easy to use app with delivery offers sometimes. You must spend over 15 dollars for delivery. Pricing is above average for their products. Their super charged lemonade are very good. If you have an American. Express credit card check your offers section as sometimes you will get free drink offers from Panera Bread being an American Express credit card holder. Enjoy!

This Panera is always out of something. I have never been able to just place an order and actually get the items I ordered off of the menu in front of my face. Their drinks are always either way over-flavored or completely bland. Their cookies are always slightly burnt. I’ve learned my lesson. No more of this location until it gets new management or something.