Potbelly Sandwich Shop

I’m extremely disappointed with my recent experience at Potbelly Sandwich Shop. I ordered a salad and was shocked when I opened the container to find brown, wilted lettuce — including chunks of the lettuce core mixed in. It was visibly old and completely unappetizing. No customer should be served produce that looks like it should have been thrown out hours (if not days) ago. I politely asked if they could remake the salad with fresh lettuce. The response I received was even more disappointing than the food itself — I was told that what they served me “is what they had.” That’s unacceptable. If the ingredients are not fresh, they shouldn’t be served. Period. To make matters worse, they still had the audacity to prompt for a tip at checkout. It’s incredibly frustrating to be asked to tip for

Who cares about service? All these people complaining are the same type of people that give them a hard time on a daily basis. Good job on the staff. Anyways, the breakfast sandwich was amazing. It's double the size of a sausage egg muffin and better, super hot and moist. Did I mention it's only $9.30? Amazing sandwich on whole wheat. I'll be back when I'm there again in a rush.

Venturing into Potbelly Sandwich Shop in Champaign, Illinois, for the first time transcended mere gastronomy; it was an immersive introduction. The precise year eludes recall, hovering somewhere between six and eight years prior, yet the recollection remains strikingly vivid. Opting for their Italian—a perennial favorite—proved to be revelatory, a meticulously orchestrated composition of superior meats, impeccably crisp produce, and nuanced spices that pirouetted across the palate. This confluence engendered a flavor signature so definitively Potbelly's that it has lingered in my epicurean reveries ever since. The geographical scarcity of Potbelly's establishments has imbued each subsequent visit with the gravitas of a pilgrimage. Upon entry, one is immediately swathed in an ambiance that

After looking around for something to eat in the morning, we found this place offers the best options. Affordable prices, and a pretty decent and good looking, also tasty sandwich. The guy who makes the sandwiches on the right side is also a nice chill dude. Definitely would choose it 10 out of 10, instead of the cold prepared burritos or whatnot in the supermarket next to it, for the same price.

I had issues setting the wrong catering order time frame online, but I believe the manager on shift was able to accommodate my order quickly! Super helpful and thank you to the team! Great customer service! 🙌