Subway

On Sept 19, 2024, I got a whole sub on piece of bread that was so hard that I had to scrape off the bread and eat the partial made tuna. I asked for a manager- no manager so, I asked for the franchise’s name or number- again - No! What I received was Hunter in Whitesboro New York said he couldn’t help (all I wanted was a sandwich made correctly with new bread) and put Mike on the phone who said, “This is his best friend, Mike and I don't know what you want, you’re not going to get anywhere.” And hung up the phone on me. All I asked was for a sandwich “artist” to his job professionally and remake the sub. Now, I am an excellent customer, I have called to say how wonderful they have been in the past. This behavior has been the absolute worst I’ve been treated by anyone in the service industr

Subs are almost always made wrong store never has the ingredients in stock to have my sub made. Not sure how a sandwich shop is out of basic meats, veggies and topings for days

Not sure what it is but lately every time I go in, there’s always an issue either my subs get messed up or the fact that when I get three meals, I can’t get a drink carrier because “it did not come in on truck.” Then expect me to carry a bag And four sodas without dropping any

Stood there like I was invisible while bth employees had a 5 minute conversation with a customer about there boys but food was good and too many flies

This is a nice shop. The crew working during this visit was a bit young and still learning. We were not greeted as we came in, like we usually are. The two guys were friendly and polite and did a good job but need work on their customer service skills as far as communicating.