Dunkin'

Massena, NY · Coffee shop

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in Massena
#10
of 34 restaurants
City Percentile
39%
rating percentile

Dunkin' is a restaurant located in Massena, NY. It is one of 34 restaurants listed in Massena. Its 3.7-star rating is slightly below the Massena city average of 4.2 stars. It ranks #10 of 34 restaurants in Massena. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Friday5 AM–8 PM

Customer Reviews

★★★★☆ 4.0 Marcie Gauthier · Feb 2026

This is my go to coffee place. For the most part I am usually satisfied with orders, and recieve them correctly. However on several occasions food orders will be rushed and I have gotten bagel minis or sandwiches cold/not fully heated.

★☆☆☆☆ 1.0 J Colby · Oct 2025

10/5/25 - you ask for less ice and you get this. They said they can’t fill it up all the way. Guess what, Tim Hortons is up the road so I’ll be going there and telling all my friends about this in social media.

★☆☆☆☆ 1.0 Therese King · Dec 2025

Honestly I just had such a rude experience. This cashiers name was janice, I went through the drive through and asked got asked if I had a mobile order I responded with no and started my order and I got cut off and told there were multiple people and needed to be patient, I honestly though they were ready for my order when they asked me if i had a mobile order. I ordered a dozen donuts asked them to be kid friendly whixh every other dunkin always made sure thwre wasnt any plain etc. I got told that they dont do that unkess im spacefic. I ordered and assorted and asked,if they could just have icing. I didnt get a single donut that was iced. My coffee tasted like shit and this dunkin sucks

★☆☆☆☆ 1.0 Hope Dykes · Jan 2026

rude and my drink wasn't even full! better of going to timmy's. and my hashbrowns and bagel bites were burnt. very inconsiderate

★☆☆☆☆ 1.0 Kendra Johnson · Sep 2025

Went here today to order a Carmel latte asked to replace milk with creamer.which if you are going to run a legit coffee shop is called a breve. I have ordered it a million times at other DDs but I was told nope we can't do that ....OK then charge me extra nope we don't do that. Training needs to be done there.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.